Jazmann Wright
Indianapolis,Indiana
Summary
Compassionate Medical Support Assistant with proven expertise at VA Medical Center in patient communication and HIPAA compliance. Adept at enhancing customer satisfaction through proactive problem-solving and detail-oriented service. Recognized for maintaining confidentiality and fostering an inclusive environment, ensuring the well-being of patients in high-stress situations.
Overview
8
8
years of professional experience
Work History
Medical Support Assistant
VA Medical Center
Indianapolis, IN
02.2019 - Current
- Provide compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintain strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintain a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determine nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contribute to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provide exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
Front Desk Sales Associate
Massage Envy
Zionsville, IN
03.2017 - 02.2019
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
Education
Associate Degree In Nursing - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INBachelor Of Science - Arts Administration
Butler University
Indianapolis, IN05.2018
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Adaptable to change
- Patient confidentiality maintenance
- Customer service
Timeline
Medical Support Assistant
VA Medical Center
02.2019 - Current
Front Desk Sales Associate
Massage Envy
03.2017 - 02.2019
Associate Degree In Nursing - Nursing
Ivy Tech Community College of Indiana
Bachelor Of Science - Arts Administration
Butler University