Jazmar Washington
Milwaukee,WI
Summary
Proven expertise in workflow optimization and exceptional customer service, honed at Froedtert Hospital. Skilled in utilizing Epic Systems for efficient schedule management and maintaining HIPAA compliance. Demonstrated ability to enhance patient care and staff communication, achieving streamlined operations in fast-paced healthcare settings. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
10
10
years of professional experience
Work History
Central Scheduler/Referral Specialist
Froedtert Hospital
09.2023 - Current
- Used electronic systems to enter provider orders and retrieve test results.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Organized complex schedules for specialized services, ensuring adequate time allocation for procedures and consultations.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Processed forms required for insurance approvals and scheduled procedures.
- Utilized advanced software tools to manage schedules accurately, efficiently adapting to changes as they occurred throughout the day.
- Answered phone calls and messages for five-physician Froedtert medical facility, scheduling appointments, and handling patient inquiries.
Certified Nursing Assistant/Health Unit Clerk
Aurora Health Care
10.2020 - 09.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Certified Nursing Assistant/Health Unit Coordinator
Ascension Wisconsin
03.2014 - 10.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Education
Certified Nursing Assistant -
Community Health Care Training Center
Milwaukee02.2007
High School Diploma -
Kilmer South High School
Milwaukee06.2006
Skills
- Deadline-oriented
- Workflow Optimization
- Calendar Management
- Meeting Coordination
- HIPAA Compliance
- Patient confidentiality
Timeline
Central Scheduler/Referral Specialist
Froedtert Hospital
09.2023 - Current
Certified Nursing Assistant/Health Unit Clerk
Aurora Health Care
10.2020 - 09.2023
Certified Nursing Assistant/Health Unit Coordinator
Ascension Wisconsin
03.2014 - 10.2020
Certified Nursing Assistant -
Community Health Care Training Center
High School Diploma -
Kilmer South High School