Jazmen Pace
Cleveland,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Insurance Agent
Reserve Investment Group
08.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Insurance Agent
Allstate Insurance Companies
04.2023 - 08.2023
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Digital Sales Agent
Moss Insurance Company
02.2020 - 01.2023
- Resolved customer issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Childcare Provider
Self-employeed
11.2010 - 02.2020
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
No Degree - Insurance
Hondros College of Business
Westerville, OH04.2021
High School Diploma -
Bedford High School
Bedford, OH06.2003
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
Timeline
Insurance Agent
Reserve Investment Group
08.2023 - Current
Insurance Agent
Allstate Insurance Companies
04.2023 - 08.2023
Digital Sales Agent
Moss Insurance Company
02.2020 - 01.2023
Childcare Provider
Self-employeed
11.2010 - 02.2020
No Degree - Insurance
Hondros College of Business
High School Diploma -
Bedford High School