Jazmin Camacho
Miramar,FL
Summary
Customer service professional with a proven track record of handling escalated inquiries, achieving high customer satisfaction levels, and exceeding performance metrics. Skilled in utilizing problem-solving techniques and CRM software to troubleshoot and resolve customer issues efficiently.
Overview
27
27
years of professional experience
Work History
Office Manager
Champions Landscaping Services
Plantation, FL, USA
04.2007 - Current
- Provide customer service support via phone or email inquiries related to products and services
- Interact with clients to resolve issues or answer questions regarding services rendered by company
- Prepare invoices for payment processing and tracked accounts receivable and payable activities
Loss Prevention Specialist
Uniform Advantage
Weston, FL, USA
03.2004 - 04.2007
- Assisted in the development of loss prevention programs
- Reviewed inventories to recognize theft or shortage possibilities
- Monitored customer behavior for signs of potential theft or other suspicious activity
Customer Service Phone Agent
Uniform Advantage
Weston, FL, USA
02.2003 - 03.2004
- Utilized problem solving techniques to effectively troubleshoot customer complaints
- Successfully handled escalated customer issues, ensuring customer satisfaction was achieved
Sales Associate
Uniform Advantage
Miami, FL, USA
09.1998 - 09.2001
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies
- Led by example on sales floor, achieving individual sales goals
- Helped customers find and select products
Education
Bachelor of Science (B.S.) - General Psychology
FIU
Miami, FL01.2005
High School Diploma -
Miami Central High School
Miami, FL06.1999
Skills
- Call handling
- Troubleshooting techniques
- Data entry
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Manager
Champions Landscaping Services
04.2007 - Current
Loss Prevention Specialist
Uniform Advantage
03.2004 - 04.2007
Customer Service Phone Agent
Uniform Advantage
02.2003 - 03.2004
Sales Associate
Uniform Advantage
09.1998 - 09.2001
Bachelor of Science (B.S.) - General Psychology
FIU
High School Diploma -
Miami Central High School