Jazmin Cardoza
CLK Multifamily Management
Waukegan,IL
2
Languages
1
Certification
6
years of professional experience
Results-oriented professional with extensive experience in residential property management. Skilled in problem-solving, effective communication, and team collaboration, consistently improving tenant satisfaction while ensuring compliance and optimizing budget allocations.
Work History
Property Manager
3 Years 2 Months- Managed daily operations of residential properties, ensuring tenant satisfaction and compliance with regulations.
- Coordinated maintenance requests, effectively liaising between vendors and residents to resolve issues promptly.
- Developed and implemented marketing strategies to attract new tenants, enhancing property visibility in competitive markets.
- Conducted regular property inspections, identifying maintenance needs and overseeing timely repairs to maintain standards.
- Trained new staff on property management best practices, fostering a collaborative team environment focused on service excellence.
- Analyzed financial reports to optimize budget allocations, improving overall profitability of managed properties.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Assistant Property Manager
5 Months- Developed community engagement initiatives to foster positive tenant relationships and improve retention rates.
- Coordinated leasing activities, including application processing and lease signing, to streamline occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collaborated with legal department on eviction proceedings when necessary; followed proper protocols and documentation requirements laid down by law.
Assistant Property Manager
2 Years 4 Months- Oversaw maintenance requests, prioritizing urgent issues to enhance resident experiences and property functionality.
- Implemented property management software to track maintenance logs and streamline communication with vendors.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property the property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding the community.
- Processed security deposit refunds.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma
Skills
Customer service
Staff management
Customer service-focused
Bilingual (Spanish/English)
Accomplishments
- Increased occupancy rates from 80% to 95% in 4 months.
- Maintained 89% or higher occupancy rate for entire length of employment.
- Maintained a Renewal Retention of 55% or higher during entire length of employment
- Spearheaded strategic initiatives that drove a 19.7% increase in total collections, growing revenue from $1.26M to $1.51M over a three-year period
- Directly managed daily operations for a large-scale, 918-unit single property since 2023, consistently meeting occupancy and financial targets.
- Nominated for 2026 CAMME Property Manager of the Year by the Chicagoland Apartment Association
Certification
- Certified Apartment Manager (CAM) – National Apartment Association (NAA) | Expected Completion: October 2026
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Property Manager
CLK Multifamily Management
2023.08 - CurrentRead More
Assistant Property Manager
CLK Multifamily Management
2023.03 - 2023.08Read More
Assistant Property Manager
BH Management
2020.11 - 2023.03Read More
Waukegan High School
High School Diploma
Read More