Jazmin Flores
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Auto Field Adjuster
Allstate Insurance Co
Los Angeles
12.2023 - Current
- Investigated and surveyed damage to vehicles in order to assess repair costs.
- Evaluated insurance claims for accuracy and completeness.
- Processed and negotiated settlements with claimants and insured parties.
- Communicated effectively with customers regarding policy coverage issues and claims status updates.
- Developed relationships with local auto body shops in order to negotiate competitive rates for repairs.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
Estimator/Secretary
R&S Auto Body
Gardena
10.2022 - 11.2023
- Reviewed and analyzed vehicle damage to determine repair costs.
- Assessed customer satisfaction with the quality of repairs.
- Conducted appraisals for insurance companies and customers.
- Inspected vehicles for pre-existing damage prior to repairs.
- Researched current market values of vehicles to ensure accurate appraisals.
- Utilized specialized computer software programs to generate reports and estimates.
- Took photographs and wrote detailed summaries to document damage.
- Coordinates with purchasing staff to ensure timely procurement of materials necessary for successful completion of projects.
- Efficiently completed material orders, resulting in all projects being completed on time and under budget.
- Formulated estimates and budgets ranging from $800 to $10,000.
Auto Damage Appraiser
Kemper Insurance
01.2019 - 11.2022
- This job required me to carefully analyze and review photos of vehicles and to my professional opinion write an estimate to provide to our customers
- Documented all findings in a comprehensive report.
- Determined salvage value for total-loss vehicles.
- Managed heavy workload of 14+ ongoing cases thanks to strong organizational, time management and collaboration skills.
- Calculated damage and claim values with CCC One System.
- Identified fraudulent claims by investigating suspicious circumstances surrounding accidents.
- Investigated discrepancies between customer complaints and repair shop reports.
Shift Leader
El Pollo Loco
01.2017 - 01.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
High School Diploma -
Jordan High School
06.2018
Skills
- Bilingual
- Estimate Preparation
- Vendor Relationships
- Excel, CCC One System, Mitchell, and Word Expertise
- Strong Verbal and Written Communication
- Cash Handling
- Team Leadership
- Positive Attitude
- Work Under Pressure
- Able To Adapt To New Environments
- Settlement Negotiations
- Self Motivation
- Attention to Detail
Timeline
Auto Field Adjuster
Allstate Insurance Co
12.2023 - Current
Estimator/Secretary
R&S Auto Body
10.2022 - 11.2023
Auto Damage Appraiser
Kemper Insurance
01.2019 - 11.2022
Shift Leader
El Pollo Loco
01.2017 - 01.2019
High School Diploma -
Jordan High School