Jazmin Hogg
Washingtonville,NY
Summary
Currently seeking employment in Administration and Office Support. Capable, articulate, versatile individual, with ability to juggle numerous tasks simultaneously, and to work collegially with clients and colleagues of widely diverse ages and cultures. Recognized for being well organized, outgoing and inventive. Flexible hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
Work History
Paitent Service Specialist
Aizer Health
Monroe, NY
05.2023 - Current
- Developed strong customer relationships to encourage repeat business.
- Strictly adhere to HIPAA standards and regulations in managing all patient information
- Quickly asses all incoming and outgoing calls and any walk-in patients and prioritize according to level of urgency
- obtain required information for new patient registration as well as confirm and adjust previously recorded data for existing patients as needed
- accurately schedule appointments in person or via the telephone
- maintain focus on providing every patient with a positive experience
Customer Service Representative
Anthem, Inc.
Middletown
12.2019 - 01.2021
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
Sales Associate
Ted Baker
04.2019 - 11.2019
- Answered store and merchandise questions and led customers to wanted items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers to determine wants or needs.
Assistant
SOHO SALON
07.2018 - 02.2019
- Broke down boxes for garbage and recycling.
- Greeted guests and vendors to assist in navigating space.
- assisted stylist with their clients when they needed
- cleaning
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered office and kitchen supplies.
Assistant
Capri cosmetology Learning Centers
Newburgh, NY
07.2018 - 09.2018
- basic skills in shampooing, haircuts, blowouts, thermal style, perm wraps, virgin color and color retouch, foil and cap highlights, roller sets, and braiding
Sales Associate
Untuckit
Woodbury Commons, NY
03.2018 - 08.2018
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
Michael Kors
Woodbury, NY
11.2017 - 01.2018
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
Charming Charlie
Monroe, NY
05.2017 - 08.2017
Housekeeper
Hampton Inn
Monroe, NY
06.2016 - 08.2016
Sales Associate
Crocs
Monroe, NY
06.2016 - 08.2016
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained up-to-date knowledge of store merchandise and policies.
Student Assistant
Office of Accommodative Service (DCC)
Poughkeepsie, NY
01.2015 - 01.2016
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Held weekly office hours to answer questions from students regarding course material or university policies.
Education
Cosmetology -
Capri Cosmetology Learning Centers
09.2018
Associates of the Arts -
Purchase College, Sate University of New York
12.2017
Associates of the Arts -
Dutchess Community College, Sate University of New York
05.2016
Skills
- Appointment Scheduling
- Bookkeeping Support
- Medical Billing
- Reception Management
- Appointment Confirmation
- System Updates
- Eligibility Determination
- Medical Insurance
- Office Administration
- HIPAA Compliance
- Customer Service
- Insurance Verification
- Payment Collection
Assessments
Customer Focus & Orientation, Proficient, 08/01/19, Responding to customer situations with sensitivity.
Timeline
Paitent Service Specialist
Aizer Health
05.2023 - Current
Customer Service Representative
Anthem, Inc.
12.2019 - 01.2021
Sales Associate
Ted Baker
04.2019 - 11.2019
Assistant
SOHO SALON
07.2018 - 02.2019
Assistant
Capri cosmetology Learning Centers
07.2018 - 09.2018
Sales Associate
Untuckit
03.2018 - 08.2018
Sales Associate
Michael Kors
11.2017 - 01.2018
Sales Associate
Charming Charlie
05.2017 - 08.2017
Housekeeper
Hampton Inn
06.2016 - 08.2016
Sales Associate
Crocs
06.2016 - 08.2016
Student Assistant
Office of Accommodative Service (DCC)
01.2015 - 01.2016
Cosmetology -
Capri Cosmetology Learning Centers
Associates of the Arts -
Purchase College, Sate University of New York
Associates of the Arts -
Dutchess Community College, Sate University of New York
Similar Profiles
SYLVIA REYESSYLVIA REYES
Patient Service Authorization Specialist at Aizer HealthPatient Service Authorization Specialist at Aizer Health
Melanie CruzMelanie Cruz
Recruitment Coordinator at Aizer Health CenterRecruitment Coordinator at Aizer Health Center
Lachlan YorkLachlan York
Electrician at Xelon Technologies (Aizer Group)Electrician at Xelon Technologies (Aizer Group)