Jazmin Miller
Indianapolis,IN
Summary
Practiced white glove customer service with more than 4 years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.
Overview
10
10
years of professional experience
Work History
Warehouse Packer
Target
Indianapolis, IN
08.2022 - Current
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
SCHEDULING COORDINATOR
Home Care Network
12.2020 - Current
- Planning weekly employee schedules, determining appointment lengths and making phone calls to patients regarding call offs
- Faxing missed visits to physicians office for Medicaid purposes
- Opening and closing the office Monday - Friday
- Administering Covid test for nurses to take weekly
- Making sure all nurses have completed all forms for visits, and all hours are correct before processing to payroll
- Dispatching
- Strategic
- Phone
- Documentation and reporting
- Customer support
- Call center operations
- Payment processing
- Microsoft Office
- Inbound phone calls
- Gathering information
- Logging call information
- Problem-solving skills
CUSTOMER SERVICE SPECIALIST
Randstad USA / Covance
10.2018 - 12.2020
- Assisted customers with a warm and professional attitude
- Answered general questions
- Pre-qualify patients for program And explain program guidelines
- Assist patients with refills on medications
- Verified accuracy of customer account information and updated when necessary.
CUSTOMER CARE /RECEPTIONIST
Mail Centers Plus
07.2017 - 10.2018
- Assisting customers with printing issues including (persistent paper jams, replacing toner cartridges, etc.) Placing orders for customers to assist with printing issues Dispatching technicians when needed
- Serving visitors by greeting, welcoming and directing appropriately.
CUSTOMER SERVICE REPRESENTATIVE
Finish Line
08.2016 - 06.2017
- Take payment information and other pertinent information such as addresses and phone numbers Assist with placement of orders, refunds, or exchanges
- Greet customers warmly and ascertain problem or reason for calling
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Operated the live chat
- Explained products and benefits.
customer service
OOSHIRTS
05.2015 - 04.2016
- An unwavering commitment to, , with the ability to build productive relationships, resolve complex issues and win customer loyalty Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes Manage large amounts of inbound and outbound calls in a timely manner.
Cicoa
HOME HEALTH AIDE
12.2014 - 05.2015
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands Assists patients by providing personal services, such as, bathing, dressing, and grooming Maintains a safe, secure, and healthy patient environment by following asepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05.2014
Skills
- Demographics Information
- Verbal and Written Communication
- Insurance Billing
- Laboratory Testing
- Money Handling
- Electronic Health Records Systems
- Patient Rights
- Registration Processing
- Patient Information Management
- Verifying Eligibility
- Teamwork
- Product Packaging
- Heavy Lifting
- Order Picking
- Warehouse Safety
- Workplace Cleanliness
- Package handling
Timeline
Warehouse Packer
Target
08.2022 - Current
SCHEDULING COORDINATOR
Home Care Network
12.2020 - Current
CUSTOMER SERVICE SPECIALIST
Randstad USA / Covance
10.2018 - 12.2020
CUSTOMER CARE /RECEPTIONIST
Mail Centers Plus
07.2017 - 10.2018
CUSTOMER SERVICE REPRESENTATIVE
Finish Line
08.2016 - 06.2017
customer service
OOSHIRTS
05.2015 - 04.2016
Cicoa
HOME HEALTH AIDE
12.2014 - 05.2015
High School Diploma -
Warren Central High School