Jazmin Ochoa
Plainfield,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Receptionist
Mynt Dental
09.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Receptionist
All Star Dental Office
05.2019 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Associate of Arts -
Joliet Junior College
Joliet, ILHigh School Diploma -
Plainfield South
Plainfield, IL05.2017
Skills
- Telephone Skills
- Sorting and Labeling
- Appointment Booking
- Customer Service
- Prioritization
- Active Listening
- Customer and Client Relations
- Microsoft Excel
- Answer Telephone Calls
- Providing Feedback
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Mynt Dental
09.2021 - 02.2023
Receptionist
All Star Dental Office
05.2019 - 09.2021
Associate of Arts -
Joliet Junior College
High School Diploma -
Plainfield South
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