JAZMIN SANTANA
Dinuba,CA
Summary
Project manager and administrative professional with more than five (5) years experience in the nonprofit and health care sector. Extensive experience in working with underserved communities including homeless, undocumented and communities of color. Demonstrable skills in spearheading community outreach services and events ranging from community workshops, focus groups, and resource and enrollment fairs. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Executive Assistant
BITWISE INDUSTRIES
2021.08 - 2023.06
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
Director of Operations
FRESNO BUILDING HEALTHY COMMUNITIES
2019.10 - 2021.06
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Project Manager
FRESNO BUILDING HEALTHY COMMUNITIES
2016.03 - 2019.10
- Managed details for a cross-functional team to carry-out the efficient and effective operation of Fresno Building Healthy
- Communities related projects ranging from managing project resources, tracking project milestones and deliverables, and monitoring all project documentation, budgets and expenses;
- Coordinated logistics for all organizational meetings, events, conferences and workshops from inception to completion;
- Facilitated internal communications and trainings in partnership with other senior directors;
- Maintained calendar and daily schedule and provided administrative assistance to Chief Executive Officer.
- Planned, designed, and scheduled phases for large projects.
Assistant Program Manager
CLINICA SIERRA VISTA
2014.06 - 2016.03
- In coordination with Clinica Sierra Vista Program Manager, oversaw and managed more than 25 staff, including health educators, certified enrollment counselors, and outreach workers, across seven (7) programs; Prepared regular program reports and monitored all staff scheduling as needed;
- Conducted on-boarding and training to all front-line staff as well as providing updated information on policies and activities of each program;
- Coordinated logistics for all program and health education outreach opportunities.
Cal Patient Services Representative / Certified Enrollment Counselor
CLINICA SIERRA VISTA
2013.04 - 2014.05
- Assisted applicants to accurately complete application(s) and successful enrollment into Medi-Cal and other programs like Cal-
- Fresh, and Covered California; conducted eligibility interviews, provided translation services, etc.; provided follow-up on all pending applications to ensure enrollment process is successful;
- Participated in community outreach and health fair events to provide up-to-date information on enrollment services Clinica
- Sierra Vista offers to the general public.
Education
Health Care Interpreter Certificate – -
REEDLEY COLLEGE
2014
Certificate - Administrative Medical Assistant
Milan Institute - Visalia
Visalia, CA05.2010
Skills
- Microsoft Office & Google Workspace
- Workforce Scheduling
- Travel Arrangement Management
- Arrange Business Meetings
- Quarterly Reviews
- Nonprofit Communications
- Payroll Administration and Timekeeping
- Oversee Administrative Functions
- Reimbursement Management
- Project Management
- Reports and Financial Statements
- Invoice Preparation
- Maintain Filing Systems
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
BITWISE INDUSTRIES
2021.08 - 2023.06
Director of Operations
FRESNO BUILDING HEALTHY COMMUNITIES
2019.10 - 2021.06
Project Manager
FRESNO BUILDING HEALTHY COMMUNITIES
2016.03 - 2019.10
Assistant Program Manager
CLINICA SIERRA VISTA
2014.06 - 2016.03
Cal Patient Services Representative / Certified Enrollment Counselor
CLINICA SIERRA VISTA
2013.04 - 2014.05
Health Care Interpreter Certificate – -
REEDLEY COLLEGE
Certificate - Administrative Medical Assistant
Milan Institute - Visalia
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