Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jazmine Brown

Columbus

Summary

Experienced and innovative customer advocate with a strong track record in the customer service sector. Possessing over seven years of industry experience, adept at strategic advocating, problem solving, and maintaining a high level of professionalism. Focused on delivering exceptional customer experiences, consistently striving to exceed expectations and ensure customer satisfaction.

Overview

7
7
years of professional experience

Work History

Account Manager

Cass Informational Systems
10.2023 - Current
  • Communicating with our clients through email, and our vendors by outbound calls
  • My role as account manager is to ensure all utility bills are paid, and up to date to avoid any interruptions in service

Claims Representative

Sedgwick
01.2020 - 09.2022
  • A data entry position where I would process Covid disability claims for Walmart employees
  • We used Microsoft systems such as teams, Xcel, word, and power point
  • We did some outbound calls in order to advise patients of any changes or returning calls if needed on claim
  • Also, we would contact providers to request medical records
  • Heavy use of ICD10 codes
  • Heavily or acting HIPAA rules

Member Services

Aetna, a CVS Health Company
08.2018 - 12.2019
  • Any question our members would have from enrollment to benefits, I would research and answer
  • We advocated for customers, they were very big on one call resolution so anything a member would need assistance with such as scheduling a drs appointment we would assist
  • Went through a lot of HIPAA training
  • Verified ICD10 codes, and processed insurance claims
  • Reviewed faxes from providers, and patients
  • Used multiple Microsoft systems

Education

High School Diploma -

Westerville South High School
Westerville, OH
05.2015

Skills

  • Easily adaptable to change
  • Reliable
  • Fast learner
  • Excellent attention to detail
  • Superb organizational skills

Timeline

Account Manager

Cass Informational Systems
10.2023 - Current

Claims Representative

Sedgwick
01.2020 - 09.2022

Member Services

Aetna, a CVS Health Company
08.2018 - 12.2019

High School Diploma -

Westerville South High School
Jazmine Brown