Jazmine Brown
Columbus
Summary
Experienced and innovative customer advocate with a strong track record in the customer service sector. Possessing over seven years of industry experience, adept at strategic advocating, problem solving, and maintaining a high level of professionalism. Focused on delivering exceptional customer experiences, consistently striving to exceed expectations and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Account Manager
Cass Informational Systems
10.2023 - Current
- Communicating with our clients through email, and our vendors by outbound calls
- My role as account manager is to ensure all utility bills are paid, and up to date to avoid any interruptions in service
Claims Representative
Sedgwick
01.2020 - 09.2022
- A data entry position where I would process Covid disability claims for Walmart employees
- We used Microsoft systems such as teams, Xcel, word, and power point
- We did some outbound calls in order to advise patients of any changes or returning calls if needed on claim
- Also, we would contact providers to request medical records
- Heavy use of ICD10 codes
- Heavily or acting HIPAA rules
Member Services
Aetna, a CVS Health Company
08.2018 - 12.2019
- Any question our members would have from enrollment to benefits, I would research and answer
- We advocated for customers, they were very big on one call resolution so anything a member would need assistance with such as scheduling a drs appointment we would assist
- Went through a lot of HIPAA training
- Verified ICD10 codes, and processed insurance claims
- Reviewed faxes from providers, and patients
- Used multiple Microsoft systems
Education
High School Diploma -
Westerville South High School
Westerville, OH05.2015
Skills
- Easily adaptable to change
- Reliable
- Fast learner
- Excellent attention to detail
- Superb organizational skills
Timeline
Account Manager
Cass Informational Systems
10.2023 - Current
Claims Representative
Sedgwick
01.2020 - 09.2022
Member Services
Aetna, a CVS Health Company
08.2018 - 12.2019
High School Diploma -
Westerville South High School
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