Jazmine Castaneda
Tucker,GA
Summary
Restaurant host with over 3 years of experience in high-volume, upscale dining environments. Expertise in managing reservations and guest flow using OpenTable, contributing to exceptional customer service and efficient operations. Recognized for professionalism and adaptability in fast-paced settings, with a proven ability to enhance guest experiences. Committed to continuous learning and achieving company goals through effective communication and teamwork.
Overview
5
5
years of professional experience
Work History
Host
The Capital Grille
Atlanta, GA
09.2021 - Current
- Greeted and seated guests in a friendly, professional manner to ensure a positive first impression
- Managed reservations and waitlists using OpenTable
- Coordinated with servers and bussers to optimize table turnover and guest satisfaction
- Provided accurate wait times and handled guests inquiries or concerns with professionalism
- Maintained a clean and organized host station and entryway
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Host
Aria
Atlanta, GA
02.2023 - 12.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Busser
Barcelona Wine Bar
Atlanta, GA
06.2021 - 02.2022
- Assisted staff by serving food and beverages or bussing tables.
- Delivered food orders to tables in a timely manner according to company standards.
- Provided quick and efficient clearing of tables between courses.
- Took initiative to help others whenever necessary.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Assisted in the training of new bussers, sharing knowledge and best practices.
Medical Assistant
Norcross Pediatric Clinic
Norcross, GA
04.2020 - 08.2021
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Associate of Science - Medical Sonography
Georgia State University
Atlanta, GA05-2023
Skills
- Guest relations
- Reservation management
- Table management
- Conflict resolution
- Event coordination
- Communication skills
- Customer service
- Attention to detail
- Phone etiquette
- Hospitality and accommodation
- Team player mentality
- Working under pressure
Languages
Spanish
Professional
Timeline
Host
Aria
02.2023 - 12.2023
Host
The Capital Grille
09.2021 - Current
Busser
Barcelona Wine Bar
06.2021 - 02.2022
Medical Assistant
Norcross Pediatric Clinic
04.2020 - 08.2021
Associate of Science - Medical Sonography
Georgia State University
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