JAZMINE ELLIS
Licensed Health/ Life Insurance Agent
Tallahassee,US
Summary
Looking to obtain a job that will provide me with new challenges as well as opportunities for career growth and advancement with my new 2-15 License. I come with about 3 months of experience in the insurance industry however I am a fast learner and will do what it takes to give my job and customers my all. I have Exceptional communication and team- building capabilities after trying so many retail jobs where I've always dealt with customers and associates face to face. I'm looking to expand my mind and talents with the right company that I can call home for a some time.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
CSR, Retail
H&R Block Tax Svc
Tallahassee, FL
01.2023 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gave genuine concern to customers who came into conflict while using our H&R Block services whether online or In-Office.
- Assisted customers with prompt and polite support via telephone.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Licensed Health Insurance Agent
Everise
Tallahassee, FL
11.2022 - 01.2023
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Always kept a cheerful attitude with all of my customers.
- Frequently answered Inbound lead calls.
- I made my sale goals daily.
- Educated clients on insurance policies and procedures.
Service Desk Employee
Winn, Dixie
Tallahassee, FL
07.2022 - 09.2022
- Assisted various customers by answering questions, responding to inquiries, and handling phone requests in an average while working behind the counter.
- Frequently monitored cashiers and answered any questions they may have needed to ask on the floor.
- Assisted with Western Union Money order transactions as well as Money orders.
- Sold lottery tickets, scratch off cards, power ball numbers and more.
- Worked face to face with customers daily and always providing a positive attitude that helped me build genuine relationships with people I encountered.
- Multi tasking between helping customers, answering phones, watching self-checkout lanes and monitoring cashiers.
Cashier
Winn Dixie
Tallahassee, FL
05.2022 - 09.2022
- Provided excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls when needed.
- Kept checkout areas clean and orderly, as well as performing other cleaning tasks such as cleaning spilled messes.
- Credit cards, checks, gift cards, and coupons were all processed by me through my register.
- Educated customers about our Buy one Get one Free promotions to help the store increase sales.
- I developed meaningful relationships with some customers that kept them shopping at our store frequently.
- Served the needs of more than 100 customers a day in a busy retail environment.
Cook/Prep/Cashier
Hungry Howie's Pizza & Subs
Bunnell, FL
10.2020 - 12.2020
- Prepared foods such as full pizzas, wings, pizza rolls, salads and drinks to help cooks meet order turnaround times
- Quickly picked up on new menu items and options so that I could help customers choose what they wanted
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe
- Read food order slips and prepare and cook food in accordance with the instructions on the slips
- Calculated the amount of ingredients and supplies needed to prepare recipes
- Restocked and cleaned the restrooms as well as the cooking area at the ends of my shift to keep the facilities clean and inviting for all visitors for the next day
- Made the same dishes several times a day with the same level of care, attention to detail, and quality.
Team Member
Sky Zone Trampoline Park
Daytona Beach, FL
07.2019 - 11.2019
- Frequently in charge of monitoring the trampoline courts as well as the people on them
- Constantly enforced the trampoline park rules
- Always kept a happy positive attitude in the work place
- Learned Jump Packages Skyzone had to offer to better assist customers with questions for better deals for their time in the park.
- Provided excellent customer service every time and always did my best for a solution.
- Developed healthy relationships with many of the frequent kids and families that would come to jump.
Education
Bachelor of Science - Business Economics
Tallahassee Community College
Tallahassee, FL 01.2020 - Current
Skills
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Timeline
CSR, Retail
H&R Block Tax Svc
01.2023 - Current
Licensed Health Insurance Agent
Everise
11.2022 - 01.2023
Service Desk Employee
Winn, Dixie
07.2022 - 09.2022
Cashier
Winn Dixie
05.2022 - 09.2022
Cook/Prep/Cashier
Hungry Howie's Pizza & Subs
10.2020 - 12.2020
Bachelor of Science - Business Economics
Tallahassee Community College
01.2020 - Current
Team Member
Sky Zone Trampoline Park
07.2019 - 11.2019
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