JAZMINE ERVIN
Kansas City,MO
Overview
7
7
years of professional experience
Work History
Community Health Advocate
Landmark Health
09.2022 - Current
- Make outbound calls to members
- Identity at risk members and strategize how to get them engaged
- Identify top strategies to get members enrolled into program
- Communicate with Nurse Practitioners on best ways to get members to engage
- Monitor and keep track of my success rate
- Develop relationships between Landmark and hospital personnel, physicians, patients, and community organizations
- Coordinate and schedule meetings with community providers
- Meet monthly engagements goals/targets.
Claims Representative
Chubb Insurance
01.2022 - 08.2022
- Obtains recorded statements
- Inspect/appraise auto damage
- Review and report at risk customers before settling claims
- Work closely with Bodily Injury & Total Loss
- Reviews claim & policy information for investigation
- Keep excel sheet of every claim and follow up on a weekly basis
- Make payments & settles claims
- Informs claimants/insureds of denial of claims
- Communicate via phone & email
- Report to team and round table any unordinary claims that would come in
- Investigate coverage to either deny or approve
GRP Expeditor
Farmers Insurance
08.2021 - 01.2022
- Managed inventory of GRP direct assigned claims
- Responded to customer initiated inquires related to GRP assigned claims
- Reviewed policy coverage as it pertains to repairs and rental coverage
- Issued payments & made and took inquiry calls
- Microsoft Excel; making calculations and keeping track of claims.
Liability Adjuster
Allstate Insurance
11.2018 - 11.2020
- Analyzed, investigated, and processed insurance claims
- Emailed/faxed customers and other insurance companies documents
- Gathered loss facts via claimant/insured/witness statements
- Verified coverage and consult police and hospital records
- Negotiated with insurance companies and issue payments.
Claims Specialist
Allstate Insurance
02.2018 - 11.2018
- Reviewed and process wind/hail claims
- Emailed adjusters giving updates on claims
- Assisted adjusters with claims and handled inquiry calls
- Resolved customer questions and concerns regarding their property loss.
Sales Lead
Aldo Shoe Stores
07.2017 - 01.2018
- Ensured store was opened/closed properly
- Managed and documented incoming inventory
- Communicate with loss prevention on a weekly basis to report any merchandise that could not be accounted for
- Review all checks through secure system before completing sale
- Assisted managers with store set up and window changes
- Greeted customers and processed cash/credit transactions
- Provided customer recommendations
Education
Bachelor Of Science - Business
Baker University
Baldwin City, KS05.2017
Skills
- Confidentiality
- General Liability
- Leadership
- Teamwork
- Risk Management
- Claims Management
- Negotiation
- Time Management
- Customer Service/Support
- Problem Solving
- Attention to Detail
- Adaptable
- Communication
Timeline
Community Health Advocate
Landmark Health
09.2022 - Current
Claims Representative
Chubb Insurance
01.2022 - 08.2022
GRP Expeditor
Farmers Insurance
08.2021 - 01.2022
Liability Adjuster
Allstate Insurance
11.2018 - 11.2020
Claims Specialist
Allstate Insurance
02.2018 - 11.2018
Sales Lead
Aldo Shoe Stores
07.2017 - 01.2018
Bachelor Of Science - Business
Baker University