Jazmine Fields
Albany,Georgia
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
Work History
Server/Host
Cracker Barrell Old Country Store
Albany, GA
10.2022 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Customer Service Representative
Target
Albany, GA
09.2020 - 12.2022
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
M.D. - Social Work
Albany State University
Albany, GA05-2025
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05-2021
High School Diploma -
Commodore Conyers College And Career Academy
Albany, GA05-2021
Skills
- Guest Engagement
- Communication skills
- Multitasking
- Team work
- Strong Work Ethic
- Menu Memorization
- Professional Appearance
- Exceptional customer service
- Food safety understanding
- Effective customer upselling
- Time management
Timeline
Server/Host
Cracker Barrell Old Country Store
10.2022 - Current
Customer Service Representative
Target
09.2020 - 12.2022
M.D. - Social Work
Albany State University
High School Diploma -
Dougherty Comprehensive High School
High School Diploma -
Commodore Conyers College And Career Academy