Jazmine Henderson
South Elgin,IL
Summary
Dynamic and results-driven professional with extensive experience in management and customer service, notably as a Store Manager at Little Red Barn Door. Proven leadership in optimizing inventory and enhancing client relations, coupled with strong problem-solving skills and proficiency in Microsoft applications. Committed to fostering team development and operational excellence.
Overview
10
10
years of professional experience
Work History
Store Manager
Little red barn door
Geneva , IL
10.2024 - Current
- Executed store opening and closing tasks, maintaining cleanliness for next day operations. Assembled nightly lists for inventory replenishment from warehouse to optimize stock levels.
- Prioritizing outstanding client relations
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Developed relationships with suppliers to negotiate better prices.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, trained and supervised new employees.
Call Center Representative
Lending Solutions Inc.
Elgin, IL
04.2020 - 09.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed over 100 client accounts, delivering customized services based on specific procedures.
- Ensured high standards of care for each client, fostering strong relationships and trust.
Focused on adapting to varying client requirements to enhance overall service delivery. - Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Identified opportunities to upsell additional products or services when appropriate.
Assistant Manager
Planet Fitness
Elgin, IL
06.2018 - 03.2019
- Responsible for recruiting, hiring, training, and developing a high-performance staff.
- Facilitated welcoming atmosphere for all members, prospective members, and guests while ensuring adherence to staff instructions.
- Managed invoice cleaning and scheduling while conducting daily inventory walkthroughs of club
- Maintained up-to-date knowledge of company products and services.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Point of Sale Associate
CARSON PIRIE SCOTT
St. Charles, IL
09.2016 - 01.2018
- Greeted and assisted all customers entering the store to enhance shopping experience.
- Managed store staging and arranged merchandise for optimal presentation.
- Processed transactions efficiently while ensuring customer satisfaction.
- Handled shipments on the dock, overseeing receipt and organization of inventory.
- Coordinated fulfillment of online orders to ensure timely delivery.
Law Office Assistant
JAMES F. COOKE LAW OFFICE
Geneva, IL
08.2015 - 11.2016
- Answered all incoming calls and directed them to paralegals efficiently.
- Handled confidential information with discretion and integrity.
- Prepared estate planning appointments for Attorney and coordinated real estate meetings.
- Compiled buyer and seller binders for property closings accurately.
- Organized real estate closings at a designated offsite location.
Education
High School Diploma -
Saint Charles North High School
St. Charles, IL01.2017
Some College (No Degree) - Early Childhood Care And Education
Elgin Community College
Elgin, ILSkills
- Communication
- Microsoft Proficient
- Customer service trained
- Interpersonal skills
- Leadership
- Management skills
- Problem Solving
- Quick learner
Volunteer Experience
- Volunteer, Christ Community, Assisted in the children department from ages newborn to about 5/6 years old.
- Volunteer, Anderson Animal Shelter, Assisted the organization in caring for the animals and administrative tasks.
Leadership Experience
Assistant Manager, Planet Fitness, Learned how to be a leader, dealt with employees, held people accountable, and executed daily tasks.
Timeline
Store Manager
Little red barn door
10.2024 - Current
Call Center Representative
Lending Solutions Inc.
04.2020 - 09.2024
Assistant Manager
Planet Fitness
06.2018 - 03.2019
Point of Sale Associate
CARSON PIRIE SCOTT
09.2016 - 01.2018
Law Office Assistant
JAMES F. COOKE LAW OFFICE
08.2015 - 11.2016
High School Diploma -
Saint Charles North High School
Some College (No Degree) - Early Childhood Care And Education
Elgin Community College
Similar Profiles
Katrina WolfeKatrina Wolfe
Server at The Barn Door SteakhouseServer at The Barn Door Steakhouse
KIMBERLY SEKULAKIMBERLY SEKULA
Server at The Barn Door Restaurant and Meat MarketServer at The Barn Door Restaurant and Meat Market
Shannon McGrogganShannon McGroggan
Barista and baker at Barn DoorBarista and baker at Barn Door
Nickalous SychowskiNickalous Sychowski
Courier at Federal ExpressCourier at Federal Express
Serena CloseSerena Close
Onboarding Business Coach at ShelfGenieOnboarding Business Coach at ShelfGenie