Jazmine Jones
Fort Worth,TX
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Texas Health Resources Fort Worth
Fort Wort, TX
08.2023 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Analyzed reports generated by EHR system in order to identify areas of improvement within the workflow processes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Clinical Receptionist
Total Care Emergency Room
10.2021 - Current
- Managed inbound calls, redirecting to relevant departments
- Scheduled patient visits, managed appointment confirmations for next-day clinics.
- Verify insurance status and obtain eligibility details
- Transcribe and integrate patient details into eClinicalWorks system
- Communicated with patients about payment for current and overdue fees
- Reconcile cash drawer each day
- Demonstrated compassion in interactions
Billing Coordinator
T Off Men’s Health
Fort Worth, TX
01.2019 - 07.2021
- Processed patient invoices based on service notes in charts
- Calculated charges for services rendered and processed claims
- Conducted internal collection activities for patient accounts
- Clarify insurance details with patient to resolve billing discrepancies
- Entered and maintained data accurately into systems
- Authenticate patient's insurance information
- Successfully executed tasks remotely during COVID pandemic
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Generated detailed reports on billing activity for management review.
- Assisted with month end closing procedures related to accounts receivable activities.
Education
Associate of Applied Science - Medical Management
The College of Healthcare Profession
05-2024
High School Diploma -
Sierra High School
05.2010
Skills
- Computer Proficiency
- Leadership Experience
- People Skills
- Communication Skills
- Medical Terminology
- Appointment Scheduling
- Patient Registration
- EMR
- HIPAA Compliance
- Insurance Verification
- Co-payment collection
- Insurance Billing
- Patient Scheduling
- Data entry proficiency
- Front Desk Operations
- Fee Collection
Hobbies and Interests
- Blogging
- Traveling
- Reading
- Writing
Certification
- BLS/CPR Certified
Timeline
Patient Access Specialist
Texas Health Resources Fort Worth
08.2023 - Current
Clinical Receptionist
Total Care Emergency Room
10.2021 - Current
Billing Coordinator
T Off Men’s Health
01.2019 - 07.2021
Associate of Applied Science - Medical Management
The College of Healthcare Profession
High School Diploma -
Sierra High School