Jazmine Pickens
Tupelo,MS
Summary
Knowledgeable in Loan Processing, Loan Assistant, and Retail Banker skillswith solid background in consumer lending, providing exceptional service to clients while maintaining compliance with regulatory requirements. Successfully facilitated loan application processes, ensuring accurate documentation and timely approvals. Demonstrated strong analytical skills and effective communication in team settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consumer Loan Specialist
Heights Finance
06.2025 - Current
- Assisted clients in understanding loan products and application processes
- Evaluated borrower creditworthiness through thorough analysis of financial data
- Processed loan applications efficiently while ensuring compliance with company policies
- Managed collections process for overdue accounts, ensuring compliance with company policies.
Senior Relationship Banker
First Horizon Bank
03.2022 - 06.2025
- Analyzed customer financial needs to recommend tailored banking solutions and services.
- Processed customer transactions accurately and efficiently using banking software.
- Processed accounts receivable and payable transactions, maintaining precise records.
- Analyzed transaction data to identify fraudulent patterns and mitigate risks.
- Assisted clients in understanding IRA options, enhancing customer satisfaction and retention.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Retail Relationship Banker
Woodforest Bank
08.2019 - 01.2022
- Cultivated relationships with clients to enhance account retention and satisfaction.
- Executed daily banking operations, ensuring compliance with policies and procedures.
- Led financial consultations, providing tailored solutions to meet client needs.
- Mentored junior staff on product knowledge and customer service best practices.
Collections Agent
Franklin Collection Service Inc.
07.2018 - 03.2019
- Utilized CRM systems to track and update customer interactions and payment statuses.
- Communicated effectively with customers to negotiate payment arrangements and resolve disputes.
- Analyzed account histories to identify trends and recommend appropriate collection strategies.
Education
No Degree - Phlebotomist
Itawamba Community College
Fulton, MS06-2022
High School Diploma -
Tupelo High School
Tupelo,MS05-2018
Skills
- Loan Processing
- Underwriting principles
- Credit evaluation
- Consumer lending
- Client relations
- Document analysis
- Document Review
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Consumer Loan Specialist
Heights Finance
06.2025 - Current
Senior Relationship Banker
First Horizon Bank
03.2022 - 06.2025
Retail Relationship Banker
Woodforest Bank
08.2019 - 01.2022
Collections Agent
Franklin Collection Service Inc.
07.2018 - 03.2019
No Degree - Phlebotomist
Itawamba Community College
High School Diploma -
Tupelo High School
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