Jazmine Rodriguez
Tucson,AZ
Summary
Motivated and friendly associate committed to providing excellent customer service. Capable of working alone or with others to achieve the goal at hand. Good communication, listening, and problem solving skills. Reliable to keep track of different costumers needs and wants. Detail-oriented, with strong organizational skills. Ability to handle multiple projects simultaneously with a high level of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lowe's
Tucson, AZ
10.2021 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Walden Grove High School
Sahuarita, AZ05.2018
Skills
- Understanding Customer Needs
- Product Sales
- Customer Support
- Product Education
- POS System Operation
- Translation and Interpretation Services
- Money handling abilities
- Sales Transactions
- Mentor/trainer
- Product Knowledge
- Service Upselling
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Lowe's
10.2021 - Current
High School Diploma -
Walden Grove High School