Jazmine Wheeler

• Directed order management and workflow by monitoring queues to prioritize incoming orders.
• Optimized order dispensing by preparing multiple orders concurrently for prompt delivery to dispensers.
• Assisted associates by providing support to shoppers and dispensers in need. Retrieved items and dispensed products as required.
• Optimized staging and organization of chilled, frozen, and ambient orders to improve loading efficiency.
• Assisted customers by answering phone calls and checking them in. Supported dispensers with information on upcoming arrivals to facilitate operations.
• Implemented system tracking using handheld devices to ensure accurate order status monitoring and identify operational bottlenecks.
• Assisted in operations at Elyria store before transitioning to Wadsworth location. Supported improvements in wait times and enhanced staff morale. Managed order processing and returns, handling approximately 20-40 calls daily based on business volume.

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Managed food and beverage orders efficiently, maintaining accuracy and timeliness.
• Collaborated with kitchen staff to ensure prompt meal delivery and special requests fulfillment.
• Trained new servers on menu knowledge, service standards, and operational procedures.
• Resolved customer complaints promptly, enhancing satisfaction and loyalty.
• Maintained cleanliness and organization of dining area, adhering to health regulations.
• Assisted in inventory management by tracking supplies and placing orders as needed.
• Upsold menu items effectively, contributing to increased sales revenue through recommendations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Some nights were slow we would maybe get a total of 40-50 customers busy nights maybe 60-80 between three servers. we split tips and after split would all make between 150-200 in tips.