FARRELL HORTON
Seattle,WA
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels, with a reliable and flexible approach to dynamic work environments.
Overview
2026
2026
years of professional experience
Work History
Independent Contractor
Roadie,Uber, and Instacart
2015 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Communicated effectively with clients throughout the entire project life cycle, keeping them informed of progress updates or any potential issues that arose.
CSA Safety Ambassador
We Deliver Care
10.2024 - 05.2025
- PRIMARY RESPONSIBILITIES:
- ● Provide on-site and in the field de-escalation and community support to ensure the safety of
- Individuals, including local businesses and patrons
- ● Redirect individuals to reduce loitering
- ● Offer support to those in need by being a liaison for a myriad of social services
- ● Maintain continued on-site presence following de-escalation incidents until client's
- Community and/or staff are safe
- ● Communicate effectively with law enforcement in any cases where law enforcement is
- Called on-site
- ● Provide on-site safety coverage at designated sites as directed
- ● Provide consistent written documentation of all interactions and incidents, per WDC
Line Worker
West Seattle Food Bank
08.2024 - 01.2025
- Assisted in unloading stock from delivery trucks and stocking shelves accordingly.
- Scrubbed and polished counters, steam tables, and other equipment.
- Demonstrated excellent communication skills when dealing with a client inquiries and complaints.
Bakery Worker
Safeway
04.2023 - 04.2024
- Take orders
- Prepared dough mixtures by mixing ingredients such as flour, sugar, salt, baking powder, eggs, butter and water.
- Checked product sell-by dates for freshness, rotating out old products.
- Maintain a clean and safe environment clean shelves, counters, and tables
- Provided excellent customer service by promptly responding to inquiries about bakery items. and other bakery needs
Manager
She Got Cakes by Farrell llc.
03.2015 - 01.2024
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Collaborated with staff to develop and carry out processes.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Retirement Account Support Representative
Majorel
01.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Adult Basic Education
St Joseph, MO06.2004
Skills
- Customer Service
- Cleaning
- Workplace Safety
- Teamwork and Collaboration
- Problem-Solving
Timeline
CSA Safety Ambassador
We Deliver Care
10.2024 - 05.2025
Line Worker
West Seattle Food Bank
08.2024 - 01.2025
Bakery Worker
Safeway
04.2023 - 04.2024
Retirement Account Support Representative
Majorel
01.2020 - 08.2021
Manager
She Got Cakes by Farrell llc.
03.2015 - 01.2024
Independent Contractor
Roadie,Uber, and Instacart
2015 - Current
High School Diploma -
Adult Basic Education
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