FARRELL HORTON
Seattle,WA
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels, with a reliable and flexible approach to dynamic work environments.
Overview
2026
2026
years of professional experience
Work History
Independent Contractor
Roadie,Uber, and Instacart
Seattle, WA
2015 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Communicated effectively with clients throughout the entire project life cycle, keeping them informed of progress updates or any potential issues that arose.
CSA Safety Ambassador
We Deliver Care
Seattle, WA
10.2024 - 05.2025
- PRIMARY RESPONSIBILITIES:
- ● Provide on-site and in the field de-escalation and community support to ensure the safety of
- Individuals, including local businesses and patrons
- ● Redirect individuals to reduce loitering
- ● Offer support to those in need by being a liaison for a myriad of social services
- ● Maintain continued on-site presence following de-escalation incidents until client's
- Community and/or staff are safe
- ● Communicate effectively with law enforcement in any cases where law enforcement is
- Called on-site
- ● Provide on-site safety coverage at designated sites as directed
- ● Provide consistent written documentation of all interactions and incidents, per WDC
Line Worker
West Seattle Food Bank
SEATTLE, WA
08.2024 - 01.2025
- Assisted in unloading stock from delivery trucks and stocking shelves accordingly.
- Scrubbed and polished counters, steam tables, and other equipment.
- Demonstrated excellent communication skills when dealing with a client inquiries and complaints.
Bakery Worker
Safeway
SEATTLE, WA
04.2023 - 04.2024
- Take orders
- Prepared dough mixtures by mixing ingredients such as flour, sugar, salt, baking powder, eggs, butter and water.
- Checked product sell-by dates for freshness, rotating out old products.
- Maintain a clean and safe environment clean shelves, counters, and tables
- Provided excellent customer service by promptly responding to inquiries about bakery items. and other bakery needs
Manager
She Got Cakes by Farrell llc.
PHOENIX, AZ
03.2015 - 01.2024
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Collaborated with staff to develop and carry out processes.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Retirement Account Support Representative
Majorel
Phoenix, AZ
01.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Adult Basic Education
St Joseph, MO06.2004
Skills
- Customer Service
- Cleaning
- Workplace Safety
- Teamwork and Collaboration
- Problem-Solving
Timeline
CSA Safety Ambassador
We Deliver Care
10.2024 - 05.2025
Line Worker
West Seattle Food Bank
08.2024 - 01.2025
Bakery Worker
Safeway
04.2023 - 04.2024
Retirement Account Support Representative
Majorel
01.2020 - 08.2021
Manager
She Got Cakes by Farrell llc.
03.2015 - 01.2024
Independent Contractor
Roadie,Uber, and Instacart
2015 - Current
High School Diploma -
Adult Basic Education