Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazz Singh

Hoffman Estates,IL

Summary

Resourceful Assistant Property Manager known for high productivity and efficient task completion. Specialize in tenant relations, lease management, and property maintenance coordination. Excel in communication, problem-solving, and time management to enhance operational efficiency and tenant satisfaction. Committed to leveraging these skills to achieve excellent service delivery and performance.

Overview

6
6
years of professional experience

Work History

Assistant Property Manager

Brookfield Properties
Chicago, IL
02.2025 - Current
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Reviewed and reconciled general ledger accounts for accuracy and completeness.
  • Accepted and processed customer payments and applied toward account balances.
  • Collaborated with team members to meet or exceed collection goals.
  • Employed persuasive communication skills to encourage prompt rent payment.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant Property Manager

Brookfield Properties
Dallas, TX
02.2024 - 02.2025
  • Created a customer service-focused culture, ensuring that residents' concerns were addressed promptly and professionally, fostering positive relationships and improving tenant retention
  • Assisted in overseeing a property takeover, managing the turnaround of a low-occupancy, high-delinquency property through strategic renovations and operational improvements
  • Developed and executed marketing strategies to attract new tenants, resulting in increased occupancy and reduced vacancy periods
  • Assisted with lease renewals and resident retention initiatives, decreasing turnover and ensuring consistent cash flow
  • Managed move-ins and move-outs, ensuring smooth transitions during the renovation and property improvement process
  • Played a key role in property renovations, coordinating with contractors and vendors to upgrade key amenities, improving property appeal and tenant satisfaction
  • Conducted regular site inspections to identify maintenance needs, collaborating with the team to resolve issues and maintain property condition
  • Spearheaded a rent collection strategy, reducing delinquency through proactive communication, consistent follow-up, and flexible payment options
  • Collaborated with the management team to streamline operations, reduce costs, and ensure timely execution of tasks, improving overall property performance
  • Ensured compliance with property policies and local regulations, maintaining operational consistency and upholding company values
  • Delivered exceptional resident service and maintained impeccable property standards, ensuring a premium living experience for all residents

Assistant Community Manager

Cortland
San Antonio, TX
04.2023 - 10.2023
  • Maintained delinquency at 1%, overseeing rent collections, late rent reminders, evictions, and lease renewals to ensure strong cash flow
  • Resolved system errors and addressed residential and maintenance issues through effective problem-solving
  • Conducted site audits, move-in/move-out inspections, and ensured compliance with both new and existing policies
  • Managed the community Instagram and organized resident events to foster engagement and a positive living environment
  • Communicated effectively with residents, staff, and vendors from diverse backgrounds
  • Assisted with daily and month-end reporting, including receipt journals, rent rolls, and delinquency reports
  • Developed and executed marketing strategies to meet operational goals, leveraging a solid understanding of sales and marketing concepts
  • Ensured timely updates on vacant units, inspecting pre-leased apartments and managing vendor and contractor relationships
  • Trained, developed, and supported personnel to ensure optimal team performance and property operations

Resident Experience Manager

Cortland
Florida
04.2022 - 04.2023
  • Managed and analyzed performance dashboards tracking key community metrics such as renewal rates, resident satisfaction, move-ins/move-outs, traffic, closing ratios, application statuses, and other performance indicators
  • Directed the creation of impactful resident experience programs by developing tactical plans and evaluating community performance to enhance engagement and satisfaction
  • Motivated team members to continuously improve resident event strategies, fostering a vibrant community atmosphere
  • Oversaw delinquency reports and implemented strategies to reduce outstanding balances
  • Prepared and reviewed monthly pre-close and accounting reports, ensuring accuracy and alignment with financial goals

Asset Manager

KVR Properties LLC
Florida
06.2019 - 03.2022
  • Oversaw renovation projects, managing design, timelines, and budgets to enhance property aesthetics.
  • Managed renovation budgets and capital improvement projects to boost revenue and preserve property value.
  • Trained and evaluated property management and leasing staff to achieve performance objectives.
  • Cultivated positive relationships with residents, staff, vendors, and the local community.
  • Conducted regular property inspections to ensure compliance with community rules and maintain cleanliness.
  • Collaborated with the maintenance team to address operational issues and manage deferred maintenance.
  • Operated properties within budget while preparing annual budgets and approving operational expenses.
  • Reviewed invoices for accuracy, tracked utility costs and managed vendor relationships.

Floating Property Manager

KVR Properties
Florida
06.2019 - 03.2022
  • Maintains in-depth knowledge of community features, including building count, unit mix, physical amenities, location, and university relationship, to effectively communicate the property's value proposition
  • Analyzes market trends and competitive assets, utilizing survey data to highlight the community's strengths
  • Met company benchmarks for occupancy, rent collections, lease renewals, and expense control
  • Conducts property and amenity tours for prospective residents, as needed
  • Collaborated with the maintenance team on operational issues, deferred maintenance, and budget management
  • Keeps an accurate inventory of vacant units and performs monthly inspections to ensure readiness
  • Ensures timely completion of general and preventative maintenance according to company standards and schedules
  • Reviews and ensures all work orders are properly documented and completed in compliance with company policies
  • Oversees property security, including managing security and courtesy officers
  • Manages service team budgets and identifies opportunities for cost savings or efficiency improvements

Education

Project Management Professional - Project Management

University of Miami
Miami, FL
12-2024

Bachelor of Science - Criminology

University of Trinidad And Tobago
Trinidad And Tobago
01-2018

Skills

  • Project management
  • Financial analysis
  • Customer service
  • Marketing strategies
  • Critical thinking
  • Attention to detail

Timeline

Assistant Property Manager

Brookfield Properties
02.2025 - Current

Assistant Property Manager

Brookfield Properties
02.2024 - 02.2025

Assistant Community Manager

Cortland
04.2023 - 10.2023

Resident Experience Manager

Cortland
04.2022 - 04.2023

Asset Manager

KVR Properties LLC
06.2019 - 03.2022

Floating Property Manager

KVR Properties
06.2019 - 03.2022

Project Management Professional - Project Management

University of Miami

Bachelor of Science - Criminology

University of Trinidad And Tobago

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