Jazzmen Chewning
Tucson,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VXI Global Solutions
10.2022 - 05.2023
- Managed large amounts of inbound and outbound calls in a timely manner
- Followed call center "scripts" when handling different topics
- Identified customers' needs, clarified information, researched every issue and provided solutions.
Front Desk Receptionist
Holiday Inn Express and Suites
07.2021 - 08.2022
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodateany special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
Customer Service Representative
Everise
09.2019 - 06.2021
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
Caregiver
St Luke's Home
07.2013 - 11.2018
- Responsibilities include daily care tasks such as mobility assistance, bathing and hygiene, meal service,and awareness of patient well being.
Education
High school diploma -
Millennium High School
Litchfield Park, AZAssociate of Applied Science -
Brookline College - Phoenix
Tucson, AZ08.2023
Skills
- Retail Sales Customer Service
- Credit Card Payment Processing
- Active Listening
- Medical Terminology Knowledge
- Customer Assistance
- Verbal and Written Communication
- Conflict Management
- Hospitality Service
- Time Management
- Researching Skills
- Scheduling Appointments
- Telephone Etiquette
- Listening Skills
- Front Desk Reservations
Certification
First Aid CertificationCPR Certification
Additional Information
- Authorized to work in the US for any employer
Timeline
Customer Service Representative
VXI Global Solutions
10.2022 - 05.2023
Front Desk Receptionist
Holiday Inn Express and Suites
07.2021 - 08.2022
Customer Service Representative
Everise
09.2019 - 06.2021
Caregiver
St Luke's Home
07.2013 - 11.2018
High school diploma -
Millennium High School
Associate of Applied Science -
Brookline College - Phoenix
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