Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazzmen Moungle

Hawkins,United States

Summary

Dynamic customer service representative skilled in managing high-volume calls while delivering exceptional customer satisfaction. Proven ability to build strong relationships through personalized support, fostering loyalty and repeat business. Maintains composure in challenging situations, resolving conflicts efficiently.

Overview

5
5
years of professional experience

Work History

Customer service representative

Infocision
09.2024 - 05.2026
  • Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to enhance overall experience
  • Managed high volume calls, achieving high levels of customer satisfaction
  • Provided remote assistance for customer inquiries
  • Built strong relationships with customers through personalized assistance and support fostering loyalty, and repeat business
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations
  • Maintained accurate records of customer, interactions by coding calls and ensuring accessible information for future reference

Server

Bistro19
Holly Lake Ranch, TX
12.2024 - 01.2026
  • Provided exceptional customer service in a fast-paced dining environment.
  • Resolved customer complaints effectively to enhance dining experience.
  • Managed orders and ensured timely delivery to guests at tables.
  • Assisted in training new servers on menu offerings and service standards.
  • Handled cash transactions accurately at the end of shifts.

Night management

Sonic drive-in
Hawkins, United States
09.2021 - 08.2024
  • Supervised nightly operations to maintain seamless workflow and ensure high service quality
  • Managed staff schedules and delegated tasks to enhance team performance during busy shifts
  • Resolved customer complaints promptly to uphold overall customer satisfaction
  • Trained new team members on food safety and customer service protocols

Education

Some college -

University of North Texas
Denton, Tx, United States
05-2024

High School Diploma -

Hawkins High School
Hawkins, TX
05-2023

Skills

  • Critical thinking
  • Technical literacy
  • Conflict resolution
  • Time management
  • Customer communication
  • Call management
  • Customer relationship management
  • Technical support
  • Effective communication
  • Negotiation strategies
  • Relationship building

Timeline

Server

Bistro19
12.2024 - 01.2026

Customer service representative

Infocision
09.2024 - 05.2026

Night management

Sonic drive-in
09.2021 - 08.2024

Some college -

University of North Texas

High School Diploma -

Hawkins High School
Jazzmen Moungle