Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Jazzmin Glass

The Bronx,NY

Summary

Organized and certified candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellent customer service to growing pharmacy. Reliable employee enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Compassionate Pharmacy Technician skilled in drug safety, inventory management, and behavioral support. Committed to enhancing patient care and advocating for client needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Bronx Care Hospital
The Bronx, New York
10.2024 - Current
  • Verified medication accuracy and patient information before distribution.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Compounded intravenous medications according to established protocols and guidelines.
  • Trained new technicians on compounding procedures and safety standards.

Direct Support Professional

New York Foundling
08.2023 - Current
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.

Pharmacy Technician

Capsule Pharmacy
08.2022 - 01.2023
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Team Manager

Alorica
01.2021 - 07.2022
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Handled administrative records, document processing and payroll needs.
  • Honed competency in rules, meet procedures and coaching techniques prominent in track and field to build strong routines of training and conditioning.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.

Pharmacy Technician

CVS Pharmacy
03.2021 - 03.2022
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Customer Service Representative

Alorica
08.2020 - 01.2021
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Quality Assurance Analyst

Alamance Foods
11.2019 - 05.2020
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Improved product quality by implementing rigorous inspection processes and feedback loops.
  • Conducted root cause analyses on defective products, facilitating corrective actions that improved manufacturing practices.
  • Implemented stringent documentation practices to maintain accurate records and easily track product quality trends over time.
  • Advised upper management on strategic planning efforts related to manufacturing capabilities expansion projects from a product quality perspective.

Customer Service Representative

Home Depot
11.2017 - 05.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
  • Managed inventory control of returned items, ensuring accurate record-keeping and preventing stock discrepancies.

Education

High School Diploma -

Middle College At UNCG
Greensboro, NC
05.2016

Associate of Science - Nursing

Bronx Community College of The City University of New York
The Bronx, NY

Bachelor of Science - Biology

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Appointment scheduling and patient management
  • Behavioral management and staff development
  • Drug safety and inventory management
  • Insurance billing and verification
  • Advanced math proficiency
  • Workflow optimization
  • Medication dispensing
  • IV compounding
  • Pharmacy software
  • Clean room procedures
  • Dosage calculation
  • Drug stability
  • Sterile compounding

Certification

Registered with NYS and certified with PTCB.

Certification #: 30264133-CPhT

References

References available upon request.

References

References available upon request.

Timeline

Certified Pharmacy Technician

Bronx Care Hospital
10.2024 - Current

Direct Support Professional

New York Foundling
08.2023 - Current

Pharmacy Technician

Capsule Pharmacy
08.2022 - 01.2023

Pharmacy Technician

CVS Pharmacy
03.2021 - 03.2022

Team Manager

Alorica
01.2021 - 07.2022

Customer Service Representative

Alorica
08.2020 - 01.2021

Quality Assurance Analyst

Alamance Foods
11.2019 - 05.2020

Customer Service Representative

Home Depot
11.2017 - 05.2018

High School Diploma -

Middle College At UNCG

Associate of Science - Nursing

Bronx Community College of The City University of New York

Bachelor of Science - Biology

University of North Carolina At Charlotte

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