Jazzmin Glass
New Rochelle,NY
Summary
Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Bronx Care Hospital
The Bronx, NY
10.2024 - Current
- Processed medication orders accurately and efficiently to support patient care.
- Collaborated with healthcare professionals to clarify medication orders and resolve discrepancies promptly.
- Trained new team members on pharmacy procedures, equipment usage, and regulatory compliance protocols.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Compounded medications accurately according to physician orders and established protocols.
Direct Support Professional
New York Foundling
New York, NY
08.2023 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Certified Pharmacy Technician
Presbyterian Hospital
New York, NY
06.2024 - 09.2024
- Assisted pharmacists in preparing and dispensing prescriptions, ensuring compliance with regulations.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Compounded sterile and non-sterile medications following established protocols and safety standards.
Pharmacy Technician
Capsule Pharmacy
New York, NY
08.2022 - 01.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Team Manager
Alorica
Greensboro, NC
01.2021 - 07.2022
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Handled administrative records, document processing and payroll needs.
- Honed competency in rules, meet procedures and coaching techniques prominent in track and field to build strong routines of training and conditioning.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
Pharmacy Technician
CVS Pharmacy
Burlington, NC
03.2021 - 03.2022
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Customer Service Representative
Alorica
Greensboro, NC
08.2020 - 01.2021
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Assurance Analyst
Alamance Foods
Burlington, NC
11.2019 - 05.2020
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Improved product quality by implementing rigorous inspection processes and feedback loops.
- Conducted root cause analyses on defective products, facilitating corrective actions that improved manufacturing practices.
- Implemented stringent documentation practices to maintain accurate records and easily track product quality trends over time.
- Advised upper management on strategic planning efforts related to manufacturing capabilities expansion projects from a product quality perspective.
Customer Service Representative
Home Depot
Charlotte, NC
11.2017 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
- Managed inventory control of returned items, ensuring accurate record-keeping and preventing stock discrepancies.
Education
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NCAssociate of Science - Nursing
Bronx Community College of The City University of New York
The Bronx, NY05-2026
High School Diploma -
Middle College At UNCG
Greensboro, NC05-2016
Skills
- Appointment Scheduling
- Behavioral Management
- Staff Development
- Drug Safety
- Drug Inventory Management
- Insurance Billing
- Advanced Math Skills
- Data entry
- Medication reconciliation
- Pharmacy software proficiency
- Pharmaceutical calculations
- Sterile technique
Certification
- CPhT - Certified Pharmacy Technician; License #005862
Timeline
Certified Pharmacy Technician
Bronx Care Hospital
10.2024 - Current
Certified Pharmacy Technician
Presbyterian Hospital
06.2024 - 09.2024
Direct Support Professional
New York Foundling
08.2023 - Current
Pharmacy Technician
Capsule Pharmacy
08.2022 - 01.2023
Pharmacy Technician
CVS Pharmacy
03.2021 - 03.2022
Team Manager
Alorica
01.2021 - 07.2022
Customer Service Representative
Alorica
08.2020 - 01.2021
Quality Assurance Analyst
Alamance Foods
11.2019 - 05.2020
Customer Service Representative
Home Depot
11.2017 - 05.2018
Bachelor of Science - Biology
University of North Carolina At Charlotte
Associate of Science - Nursing
Bronx Community College of The City University of New York
High School Diploma -
Middle College At UNCG
References
References available upon request.