Jazzmine Johnson
Atlanta,GA
Summary
Reliable and detail-oriented administrative and legal support professional with a strong ability to work independently and carry out assignments effectively. Known for maintaining impeccable files and organizing case materials with precision. Dedicated administrative professional with a successful track record in fast-paced office settings. Hardworking team player excelling in completing various clerical tasks and providing valuable staff support. Demonstrates responsibility, punctuality, and productivity even when working with little to no supervision. Proactive and upbeat professional with 5 years of experience, possessing top-notch skills in planning, problem-solving, and conflict resolution. Ready to contribute to the team's efforts in achieving company goals.
Overview
8
8
years of professional experience
Work History
Legal Secretary
Georgia Department of Child Support
03.2022 - 05.2023
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Scheduled all appointments, appearances and briefings.
- Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
- Completed data entry of legal documents into electronic filing systems.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Assisted with preparation of trial materials and documents.
Economic Support Specialist
DHS Group
10.2019 - 03.2022
- Determined correct services and program resources for individual needs
- Researched and interpreted program regulations and applicable laws
- Collected and analyzed personal and financial information to make appropriate determinations
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Delivered prompt service to prioritize customer needs
- Maintained up-to-date knowledge of product and service changes
- Assessed caller accounts to determine benefits, identify service needs and resolve issues
Administrative Support Assistant
Georgia Public Defender Council
02.2017 - 10.2019
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
- Kept reception area clean and neat to give visitors a positive first impression
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Sorted, received and distributed mail correspondence between departments and personnel
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Corresponded with clients through email, telephone or postal mail
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters
- Helped with intake of new clients and materials by setting up files and documenting important information
- Scheduled and coordinated meetings between legal teams and clients
- Handled office scheduling and made notes for deadlines, motions and other important dates
Full Time Manager
DTLR
04.2015 - 12.2017
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Blocked and faced products on displays and shelves in accordance with company policy
- Designed and constructed advertising signs to attract customers and promote sales
- Stayed current on available products, store promotions and customer service policies to better serve shoppers
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Recorded information, shortages and discrepancies to keep records current and accurate
- Completed regular cycle counts and inventory audits
- Checked and pulled defective or expired products from shelves
- Helped customers locate products and checked store system for merchandise at other sites
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Education
Highschool Diploma - General Studies
Charles R Drew Highschool
Riverdale, GA05.2016
Skills
- Recordkeeping
- Information intake
- Application processing
- Customer service and assistance
- Case management
- Documentation proficiency
- Court Filing
- Document Formatting
- File Organization
- Appointment Setting
- Document filing
- Calendar Management
- Phone Etiquette
- Drafting legal documents
- Administrative Support
- Civil and criminal law expertise
- Legal Terminology
Timeline
Legal Secretary
Georgia Department of Child Support
03.2022 - 05.2023
Economic Support Specialist
DHS Group
10.2019 - 03.2022
Administrative Support Assistant
Georgia Public Defender Council
02.2017 - 10.2019
Full Time Manager
DTLR
04.2015 - 12.2017
Highschool Diploma - General Studies
Charles R Drew Highschool
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