Jazzmine Pyan
Reedsburg,WI
Summary
Dynamic professional with strong leadership and exceptional communication skills, experienced as Front Desk Lead at Holiday Inn Express Reedsburg. Proven track record in guest relations and billing management, ensuring seamless operations and high customer satisfaction. Adept at scheduling and registration oversight, consistently enhancing guest experiences through proactive service and attention to detail.
Overview
3
3
years of professional experience
Work History
Front Desk Lead
Holiday Inn Express Reedsburg
06.2024 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
Lactose Bagger
Saputo Cheese USA Inc.
06.2022 - 06.2025
- Inspect Lactose powder prior to packaging for any imperfections.
- Upheld USDA standards for sanitation and product standards.
- Documented all process from start to finish such as temperatures, consistency, color and packaging details.
- Fill large bags full of lactose powder, heat seal bags, place bags inside of a metal detector for quality purposes, place bags on pallets, wrap pallets and attach proper shipping documents.
Office Assistant
IT First Source
02.2022 - 08.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings and appointments.
- Input data into spreadsheets and databases.
Education
Associate in Accounting - Accounting
Madison Area Technical College
Reedsburg, WI01-2027
Skills
- Scheduling expertise
- Exceptional communication
- Marketing
- Guest relations
- Billing management
- Registration oversight
- Strong leadership
- Room assignments
- Registration processing
Timeline
Front Desk Lead
Holiday Inn Express Reedsburg
06.2024 - Current
Lactose Bagger
Saputo Cheese USA Inc.
06.2022 - 06.2025
Office Assistant
IT First Source
02.2022 - 08.2024
Associate in Accounting - Accounting
Madison Area Technical College
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