J.B. Kapp
Fort Wayne,IN
Summary
Enthusiastic and reliable Professional eager to contribute to team success through hard work, attention to detail and organization, and possesses excellent communication skills. Motivated to learn, grow and excel in the Construction Management industry. Strong ability to observe and learn quickly. Personable, punctual, dedicated, competitive, and responsible. Creative, efficient, and technically fluent. Well- developed interpersonal skills. 15+ years of management experience in sales and tech industries.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Senior Sales Engineer
Sweetwater Sound, Inc.
Fort Wayne, IN
08.2020 - Current
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Liaised with assigned accounts to foster relationship development.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Studio Engineer
Self-employeed
Fort Wayne, IN
03.2004 - Current
- Transformed video and audio recordings into digital formats for editing and archiving.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
- Provided audio mixing and recording expertise to field and studio-based productions.
Owner/Operator
Bandwaves Media
Fort Wayne, IN
01.2016 - 03.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Served as principal stakeholder over organization's complete operations.
- Approved, reviewed and edited content flowing to website.
- Scheduled shoots and set up filming by communicating with talent and crew.
- Managed and coordinated post-production video editing, motion graphics design, compositing and quality assurance reviewing.
Support Tech Manager
ProMax Systems
Irvine, CA
08.2007 - 04.2008
- Analyzed and developed service goals for in-bound call center.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recording Department Sales Manager
Melrose Mac
Los Angeles, CA
08.2006 - 07.2007
- Integrated new strategies to expand business operations and grow customer base.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Manufacturer's Sales Representative
Marshank Sales
Los Angeles, CA
03.2006 - 08.2006
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Demonstrated products and specific features at customer locations and special events.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
Assistant Store Manager
Guitar Center
Hollywood, CA
02.2004 - 03.2006
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Education
Construction Management
Columbia University in The City of New York
New York, NY 05.2019 - 09.2019
Associate of Science - Recording Arts
Full Sail University
Winter Park, FL 11.2002 - 11.2003
Business Management
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN 08.1997 - 05.2001
Skills
Proposal Development
Field consulting
Technical consulting
Attention to Detail
Active Listening
Consultative sales techniques
Analytical and Critical Thinking
Flexible and Adaptable
Excellent Communication
I write and recording original music and play multiple instruments.
I enjoy writing, recording, and performing music and I play multiple instruments.
Timeline
Senior Sales Engineer
Sweetwater Sound, Inc.
08.2020 - Current
Construction Management
Columbia University in The City of New York
05.2019 - 09.2019
Owner/Operator
Bandwaves Media
01.2016 - 03.2020
Support Tech Manager
ProMax Systems
08.2007 - 04.2008
Recording Department Sales Manager
Melrose Mac
08.2006 - 07.2007
Manufacturer's Sales Representative
Marshank Sales
03.2006 - 08.2006
Studio Engineer
Self-employeed
03.2004 - Current
Assistant Store Manager
Guitar Center
02.2004 - 03.2006
Associate of Science - Recording Arts
Full Sail University
11.2002 - 11.2003
Business Management
Indiana University - Purdue University Fort Wayne
08.1997 - 05.2001