Joseph Carlino
ORANGE
Summary
Proven leader in enhancing productivity and customer satisfaction at L.L. Bean, adept at solving problems and mentoring teams for optimal performance. Excelled in roles requiring quick adaptation and strategic planning, significantly improving operational efficiency. Skilled in relationship-building and knowledgeable in insurance and financial product sales, demonstrating a unique blend of technical and interpersonal abilities.
Overview
8
8
years of professional experience
Work History
Store Team Leader of Productivity
L.L. Bean
02.2024 - Current
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by altering operational priorities as needed to maintain productivity levels.
- Train and educate associates about proper procedures.
- Actively support coworkers with tasks and problem-solving to maintain workflow
- Planned future movement of merchandise to ensure store is in optimal condition.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
Customer Service Representative
L.L. Bean
08.2021 - 02.2024
- Responsible for maintaining and organizing the store environment.
- Knowledge of products to help customers feel confident with their purchase.
- Developed relationships with customers to understand their needs.
- Worked with management to generate new ideas to deliver a better customer experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Alarm Dispatcher
U.S.A. Central Station Alarm
08.2021 - 10.2023
- Responsible for responding to alarms in a timely manner while following proper procedure
- Generated reports to verify new system in place was efficient
- Shared ideas with management to reduce workload and streamline processes
- Reviewing trainees alarms for accuracy
- Providing a great customer experience by delivering information in a concise way
Customer Service Representative
U-haul
11.2019 - 03.2021
- Responsible for dispatching customers and checking them in upon return
- Knowledge of key U-Haul systems and procedures to better assist customers
- Evaluated customers needs to provide them with the correct products and equipment
- Trained coworkers to better understand systems and better serve customers
- Gained an understanding of key profit making products to maximize income
Licensed Sales Professional
Kyle Phillips Allstate Insurance Office
04.2019 - 10.2019
- Responsible for quoting and closing prospects.
- Completing transactions and taking payments for existing customers.
- Provided explanation of coverages to current and potential customers.
- Reached out to existing customers to provide them with additional coverages or savings opportunities.
- Worked with a variety of systems for quoting and lead follow up.
Account Executive
Kevin Piscitelli State Farm Insurance Office
11.2016 - 01.2019
- Responsible for quoting, lead generation and follow-up, customer service and retention.
- Represent a full line of insurance products as well as car loans and other banking products.
- Conduct insurance and financial reviews to ensure proper level of coverage and suggest additional coverages.
- Awarded all expenses paid trip to Florida for winning a sales contest.
- Provided field underwriting based on initial risk.
- Coached coworkers to boost sales.
- Understanding of underwriting and claims processes.
- Shared and implemented ideas to promote efficiency.
- Worked directly with the agent to meet or exceed goals.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
05-2026
Skills
- Outstanding success in building and maintaining relationships
- Excellent problem solving skills by implementing knowledge of previous similar situations to resolve current issues
- Coaching and mentoring
- Recruitment and hiring
Timeline
Store Team Leader of Productivity
L.L. Bean
02.2024 - Current
Customer Service Representative
L.L. Bean
08.2021 - 02.2024
Alarm Dispatcher
U.S.A. Central Station Alarm
08.2021 - 10.2023
Customer Service Representative
U-haul
11.2019 - 03.2021
Licensed Sales Professional
Kyle Phillips Allstate Insurance Office
04.2019 - 10.2019
Account Executive
Kevin Piscitelli State Farm Insurance Office
11.2016 - 01.2019
Bachelor of Science - Psychology
Southern New Hampshire University