JOSHUA CUMMINGS
Greenwood,IN
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
11
11
years of professional experience
Work History
Insurance Agent/Area Sales Manager
Hubler Financial Services
Franklin, IN
01.2022 - Current
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Reviewed Personal and Commercial clients' policies and recommended product additions or revisions to reflect changing needs.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Sales Coordinator
Remote Closing Academy
06.2021 - 01.2022
- Compiled client profiles and entered information into operating system
- Maintained long-term relationships with high net-worth clients
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Forged and nurtured impactful relationships with customers to cultivate loyalty
- Liaised with customers, management and sales team to better understand customer needs andrecommend appropriate solutions
- Presented RCA product during retail trade shows to increase market share and make connections withpotential customers
- Set up appointments with potential and current customers to promote new products and services
- Streamlined RCA processes to increase daily quotas and organize employee productivity.
Sales Representative
State Farm Insurance
07.2020 - 06.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Contacted customers and prospects to generate new business for State Farm projects to achievecompany goals
- Reached out to customers after completed sales to evaluate satisfaction and determine immediateservice requirements
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Communicated with customers to understand needs and recommend appropriate solutions.1
Assistant Operational Manager
Kroger
05.2017 - 06.2020
- Facilitated HR operations, which included strategic workforce planning, performance management,staffing and administration of benefits
- Implemented effective customer service procedures such as Customer First
- Promise and Scan, Bag, Go to encourage positive feedback
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
- Oversaw store staff by training, mentoring, coaching and implementation
- Managed and improved various procedures, including requirements, gaps analysis, training anddevelopment and new program rollout
- Promoted professional skill development in customer service and helped develop employees througheffective training, management and motivation
- Built and maintained loyal, long-term customer relationships through effective problem solving andactive-listening
- Met operational objectives by establishing qualified staff, promoting adherence to company procedures,guidelines and regulations while providing outstanding customer service
- Established departmental performance goals, set timeline targets for sales team and trained newemployees.
Pharmacy Technician
Kroger
10.2011 - 05.2017
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Established and updated patient profiles, including lists of medications and insurance details
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems andcompleting requests
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons
- Delivered quality care to customers through close collaboration with pharmacist
- Efficiently responded voicemails to promote assistance and service to customers.
Education
Bachelor of Arts - Liberal Arts And Sciences
Franklin College
05.2014
Skills
- Risk Management
- Market Trend Analysis
- Account Retention
- Consultative Selling Techniques
- Loss Analysis
- Risk Mitigation
- Customer Satisfaction
- Closing Techniques
- Property and Casualty Products
- Commercial Insurance
- Profitability Assessments
- Operating Procedures and Policies
Additional Information
- Certifications and Licenses, Insurance Producer LicenseProperty & Casualty LicenseLife & Health Insurance LicensePharmacy Technician License
Timeline
Insurance Agent/Area Sales Manager
Hubler Financial Services
01.2022 - Current
Sales Coordinator
Remote Closing Academy
06.2021 - 01.2022
Sales Representative
State Farm Insurance
07.2020 - 06.2021
Assistant Operational Manager
Kroger
05.2017 - 06.2020
Pharmacy Technician
Kroger
10.2011 - 05.2017
Bachelor of Arts - Liberal Arts And Sciences
Franklin College