J.D. Hoppes
Tampa,KS
Summary
Results driven, people focused banking professional with over six years of experience supporting branch operations and delivering exceptional customer service. Known for leading by example and building strong, collaborative relationships with both customers and teammates. Brings a calm, solutions oriented approach to daily operations and problem solving, particularly in complex or sensitive situations. Highly organized and detail oriented, with a strong understanding of operational controls, risk aware decision-making, and performance expectations. Passionate about developing others, improving workflows, and contributing to a positive, service-driven branch culture where both customers and employees feel supported and valued.
Overview
7
7
years of professional experience
Work History
Barista
RULU
New Port Richey, Florida
2022.10 - Current
- Provide consistent, friendly service in a high volume setting while managing multiple customer needs at once.
- Resolve customer concerns quickly and professionally during busy service periods.
- Handle cash accurately and support daily operational tasks.
- Assist with training and supporting newer team members.
Associate Banker
Chase Bank
Palm Harbor, FL
2018.10 - Current
- Serve as a trusted escalation point for complex customer concerns involving account issues, disputes, fraud, and service complaints, while ensuring compliance with regulatory and internal policies.
- Investigate customer complaints, analyze transaction histories, and determine appropriate resolutions using sound judgment and risk awareness.
- Demonstrate strong empathy, de-escalation techniques, and guide conversations toward resolution.
- Identify recurring issues that customers experience, and report trends to leadership to support service enhancements.
- Utilize digital banking platforms and Microsoft Office tools to document cases, track resolutions, and communicate effectively with internal partners.
- Consistently recognized for dependability, professionalism, and strong attendance in a high volume customer service environment.
Education
Associate of Arts -
Berry College
Rome, GAAssociate of Arts -
Pasco-Hernando State College
New Port Richey, FLSkills
- Customer complaint and escalation handling
- Fraud and dispute support
- Clear and professional communication
- Efficient branch operations and execution
- Cash control, vault, and ATM proficiency
- Policy, procedure, and regulatory compliance
- Leadership and team support
- Client experience and relationship building
- Technology and digital banking proficiency
- Organization, accuracy, and attention to detail
- Problem resolution
- Skilled in Microsoft Office and digital banking systems
Timeline
Barista
RULU
2022.10 - Current
Associate Banker
Chase Bank
2018.10 - Current
Associate of Arts -
Berry College
Associate of Arts -
Pasco-Hernando State College