Summary
Overview
Work History
Education
Skills
References
Timeline
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Yaslene Blanco

Gilbert,AZ

Summary

Hello, My name is Yaslene Blanco. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Thank you for taking the time to review my resume with my attached accomplishments.

Overview

3
3
years of professional experience

Work History

Barista

HG Higher Grounds Coffee And Cafe
Gilbert, AZ
08.2021 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Ensured optimal productivity and safety by upkeeping a clean and organized workspace.
  • Boosted customer retention rates by consistently providing outstanding service and cultivating strong relationships with patrons.
  • Increased efficiency in order processing through precise cash handling and optimal utilization of the point-of-sale system.

Customer Service Agent

Southwest Airlines
Gilbert, AZ
02.2023 - 07.2024
  • Maximized customer satisfaction by promptly resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Implemented streamlined communication strategies resulting in efficient exchange of information between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Certified Teacher Assistant

Calvary Christian School Queen Creek
Queen Creek, AZ
08.2021 - 05.2022
  • Utilized a combination of visual aids, real-life scenarios, and interactive tasks to improve student understanding.
  • Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
  • Applied personalized teaching approaches that effectively addressed the unique learning requirements of each student, resulting in their individual triumph.

Education

High School Diploma -

Leading Edge Academy
Gilbert, AZ
05.2021

Skills

  • Customer Complaint Resolution
  • De-escalation Techniques
  • Product Knowledge
  • Team Development

References

References available upon request.

Timeline

Customer Service Agent

Southwest Airlines
02.2023 - 07.2024

Barista

HG Higher Grounds Coffee And Cafe
08.2021 - Current

Certified Teacher Assistant

Calvary Christian School Queen Creek
08.2021 - 05.2022

High School Diploma -

Leading Edge Academy

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Yaslene Blanco