JD MARULANDA
HOBOKEN,NJ
Summary
Dynamic leader with a proven track record at City Bistro Bar & Restaurant, adept in operations management and staff development. Excelled in enhancing team performance and customer satisfaction through effective training and recruitment strategies. Known for outstanding relationship building and decision-making skills, significantly improved business outcomes by implementing innovative marketing and networking strategies.
Overview
20
20
years of professional experience
Work History
Manager
City Bistro Bar & Restaurant
Hoboken, NJ
03.2019 - 09.2024
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Bartender
Halifax The Living Room at the W Hotel
Hoboken, NJ
04.2017 - 03.2019
- Demonstrated ability to keep the bar organized, stocked, and clean.
- Monitored cash registers and collected payments for drinks and food.
- Helping guests choose the menu.
- Stocked and tracked inventory and supplies.
- Followed safety, sanitation, and legal policies for handling food and beverages.
- Developed excellent customer relations.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Penthouse 808 at Ravel Hotel / Hotel Chantelle
LIC/Manhattan, NY
12.2014 - 12.2017
- Directed Bartending operations, overseeing seamless beverage service
- Managed all day to day operations for the bar
- Motivated a high-performing team of ten bartenders and bar backs
- Created a fun atmosphere for guest including proper restaurant ambience
- Highly intuitive with inventory control and money saving strategies, while providing the customer the highest level of customer satisfaction
- Developed signature drinks
Server/ Bartender
River Palm Terrace
Edgewater, NJ
05.2013 - 02.2014
- Fine dining service
- Serve food and beverages to guests making recommendations if needed
- Expanded wine knowledge due to extensive fine wine list
- Worked in a very high volume environment
- Learned about the butchering and aging process in-house
- Bartended and served in catering events held in-house
Head Bartender
City Bistro Bar & Restaurant
Hoboken, NJ
03.2005 - 05.2013
- Single-handedly handling high volumes of covers.
- Effectively handled customer complaints and special requests.
- Provide prompt, efficient, friendly, and quality service at all times.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Reinvented classic cocktails to complement new menu options.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Education
HIGH SCHOOL DIPLOMA -
North Bergen High School
North Bergen, NJ01.2000
Skills
- Operations management
- Staff development
- Training
- Recruitment
- Vendor negotiations
- Inventory management
- Work prioritization
- Policy implementation
- Marketing
- Networking strategies
- Time management
- Relationship building
- Decision-making
- Clear communication
- Shift scheduling
- Team leadership
Hobbies and Interests
I Love all spots, I really enjoy playing golf and practicing once a week. This has strengthened the mental side of my game and allow me to expand my ability to improve my persistence, problem solving skills, focus, punctuality and the importance of hard work over luck.
Timeline
Manager
City Bistro Bar & Restaurant
03.2019 - 09.2024
Bartender
Halifax The Living Room at the W Hotel
04.2017 - 03.2019
Bartender
Penthouse 808 at Ravel Hotel / Hotel Chantelle
12.2014 - 12.2017
Server/ Bartender
River Palm Terrace
05.2013 - 02.2014
Head Bartender
City Bistro Bar & Restaurant
03.2005 - 05.2013
HIGH SCHOOL DIPLOMA -
North Bergen High School
Similar Profiles
Lennox KennedyLennox Kennedy
Head Chef at Hidden Falls Bistro And BarHead Chef at Hidden Falls Bistro And Bar
Sigrid Langford ScherfSigrid Langford Scherf
Owner and Manager at Blackheath Bar and BistroOwner and Manager at Blackheath Bar and Bistro
Krista DeSalvoKrista DeSalvo
Bartender at W Bar + BistroBartender at W Bar + Bistro