Hi, I’m
Jean Chapdelaine
Minneapolis,MN
Summary
Senior leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Decisive leader creating value through transformation and growth cycles.
Overview
25
years of professional experience
1
PMP Certification
1
CSM Certification
Work History
IcarioMinneapolis, MN
Senior Director of Planning & Implementation
05.2022 - 03.2023
Job overview
- Planned and delivered $70M in revenue through ongoing optimizations of omnichannel health and wellness engagement programs using proprietary marketing technology across multiple platforms
- Worked closely with organizational and C-Suite leadership to guide operational strategy.
- Drove planning and delivery of high-quality programs through multiple merger and acquisition cycles.
- Led change management communication strategies across internal teams and external partners throughout transitions.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
IcarioMinneapolis, MN
Director of Program Implementation
01.2021 - 04.2022
Job overview
- Scaled implementation organization into multi-disciplinary team of up to 30 Managers, Project Managers, Business Analysts, Configuration Specialists, and Quality Analysts from 3 merged companies with annual budget of over $3M
- Developed capacity plan model and led planning across multiple departments including contingency plans for seasonal demand and budget evolution
- Built professional development plans for staff, demonstrating leadership through accountability, people management, and development
- Initiated and measured key metrics that focus effort, drive results, and provide critical insights to C-suite leadership
NovuHealthMinneapolis, MN
Director of Operations Program Execution
01.2020 - 12.2020
Job overview
- Optimized implementation workflows by reducing time to launch from 160 days to 30-day standard solution implementation cycle.
- Established positive and effective communication across staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Offered project and restructuring oversight to guide operational team through transitional processes.
NovuHealthMinneapolis, MN
Senior Manager of Client Delivery
06.2016 - 12.2019
Job overview
- Managed large-scale projects and introduced new systems, tools, and processes to achieve scaling objectives by leveraging Adobe Workfront and Google Sheets.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Reviewed and analyzed project metrics to identify opportunities for growth and improvement.
- Implemented and developed operational standards, policies, and procedures.
- Developed proposals and presentations for internal and external audiences.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
NovuHealthMinneapolis, MN
Senior Implementation Project Manager
08.2015 - 05.2016
Job overview
- Directed large-scale development and implementation of health care engagement programs and marketing solutions to meet business needs and build client loyalty.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Finalized Technology and Data Solutions for clients
- Developed project plans identifying key issues, approaches and performance metrics.
- Translated technical requirements into functional documents.
LakanaSaint Paul, MN
Senior Project Manager
05.2013 - 08.2015
Job overview
- Developed Project Management Methodology for Implementing new contracts (largest contract of 1.41 million annually) within requirements while keeping client and cross-functional teams on track and satisfied with results
- Partner to deliver high-quality solutions with clients including Fox Television Stations, Hearst Television, and Schurz Communications
- Innovated on special IT projects including major feature releases, custom development, mobile app releases, and infrastructure improvement projects across international teams
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Communicated project plans and progress to key stakeholders and project contributors.
Digital Technology InternationalRoseville, Minn
Client Support Manager & Product Specialist
07.1998 - 05.2013
Job overview
- Managed team of support analysts delivering logistics, fulfillment, and financial technology services for media clients including The New York Times, Gesca Ltd., Cox Media Group, E.W Scripps, and Hearst
- Provided highest quality professional services and operations leadership through project management, client support, quality assurance, sales demonstrations, RFPs, custom development implementation, and training roles.
- Developed and implemented training programs for staff.
- Provided leadership, guidance, and support to staff members.
Education
University of Minnesota - Twin CitiesMinneapolis, MN
Bachelor of Science from Multidisciplinary Studies
University Overview
- Applied Business, Communications, Cultural Studies & Comparative Literature
Skills
- Implementation Project Management
- Talent Development & Coaching
- Capacity & Demand Planning
- Portfolio Management
- Technology Migrations
- Marketing Campaign delivery
- Continuous Improvement
- Change Management
- Key Performance Indicators
- Growth & Transformation
Certification
- Project Management Institute Project Management Professional: PMP Credential ID 1641232
- Scrum Alliance Certified Scrum Master: CSM Credential ID 883073
Additional Information
Creative Agency, Mergers & Acquisitions (M&A), Resource Management, Information Marketing Technology, Content Management Technology, Analysis, Communication, Innovation, Presentations, Problem Solving, Strategic Vision, Business Process, Communication, Conflict Resolution, Problem Solving, Project Management, Platform Configuration, Implementation Management, PMO, Workfront, Jira, Confluence, Atlassian, Smartsheet, Microsoft Project, Google Suite, Microsoft 365, Sharepoint, Waterfall, Agile
Timeline
Senior Director of Planning & Implementation
Icario
05.2022 - 03.2023
Director of Program Implementation
Icario
01.2021 - 04.2022
Director of Operations Program Execution
NovuHealth
01.2020 - 12.2020
Senior Manager of Client Delivery
NovuHealth
06.2016 - 12.2019
Senior Implementation Project Manager
NovuHealth
08.2015 - 05.2016
Senior Project Manager
Lakana
05.2013 - 08.2015
Client Support Manager & Product Specialist
Digital Technology International
07.1998 - 05.2013
University of Minnesota - Twin Cities
Bachelor of Science from Multidisciplinary Studies
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