Jean Difrancesco
Kings Park,NY
Summary
Proven leader with a track record of enhancing customer experience and boosting sales at Dynamite Clothing. Excelled in team leadership and retail operations, increasing sales through strategic merchandising. Skilled in money handling and fostering customer relations, demonstrated by improved service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dynamite Clothing
06.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Receptionist
Eastern Athletics
04.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Shift Supervisor
CVS Pharmacy
10.2019 - 04.2023
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Implemented policies and standard operating procedures for continuous improvement.
- Oversaw loading and unloading of packages in stockroom.
Education
No Degree - Exercise Science
Bloomsburg University of Pennsylvania
Bloomsburg, PAHigh School Diploma -
Kings Park High School
Kings Park, NY06.2020
Skills
- Customer Relations
- Workload Management
- Retail Operations
- Team motivation
- Product and service knowledge
- Customer Service
Timeline
Assistant Manager
Dynamite Clothing
06.2023 - 07.2024
Receptionist
Eastern Athletics
04.2023 - 07.2023
Shift Supervisor
CVS Pharmacy
10.2019 - 04.2023
No Degree - Exercise Science
Bloomsburg University of Pennsylvania
High School Diploma -
Kings Park High School
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