Jean Fontana
Staten Island
Summary
Proven Front Desk Receptionist with a track record of enhancing customer satisfaction at Hello Gorgeous Salon through expert payment processing and exceptional customer service. Skilled in data entry and adept at resolving complaints efficiently, I significantly improved client retention. My commitment to meticulous financial handling and appointment scheduling supports seamless business operations.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Hello Gorgeous Salon
Staten Island
09.2021 - 01.2025
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors warmly and directed them to correct personnel or office.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Scheduled and confirmed appointments for clients and staff.
Front Desk Receptionist
Bonne Jolie Salon
Staten Island
11.2009 - 08.2021
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Front Desk Receptionist
Dr Valeria Asmenos
Staten Island
01.2005 - 02.2009
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
New Town High School
Queens, NY06-1969
Skills
- Payment processing
- Data entry
- Customer service
- Appointment scheduling
Timeline
Front Desk Receptionist
Hello Gorgeous Salon
09.2021 - 01.2025
Front Desk Receptionist
Bonne Jolie Salon
11.2009 - 08.2021
Front Desk Receptionist
Dr Valeria Asmenos
01.2005 - 02.2009
High School Diploma -
New Town High School