Jean Fuentes
Homestead,FL
Summary
Dedicated Passenger Service Agent with a focus on customer service management and problem-solving. Proven ability to enhance passenger experiences and streamline airport operations.
Results-driven professional with experience in the airline industry. Skilled in training team members and improving workflow efficiency, contributing to seamless travel experiences and enhanced communication with passengers.
Overview
1
1
year of professional experience
Work History
Passenger Service Agent
Swissport
09.2024 - Current
- Assisted passengers with check-in procedures and baggage handling to ensure smooth travel experiences.
- Coordinated flight information and updates for passengers, enhancing communication and reducing wait times.
- Collaborated with airline staff to streamline operations, contributing to improved workflow efficiency at the airport.
- Trained new team members on operational procedures and customer service standards to foster team effectiveness.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
High School Diploma -
Sunset Senior High
13125 SW 72nd St, Miami, FL 3318306-2023
Skills
- Customer service management
- Emergency procedures
- Sales expertise
- Language proficiency
- Active listening
- Problem-solving
- Creative thinking
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
Swissport
09.2024 - Current
High School Diploma -
Sunset Senior High