Jean Heredia
North Arlington,NJ
Summary
Dynamic sales professional with a proven track record at T-Mobile, excelling in customer service and teamwork. Enhanced brand awareness through successful promotional campaigns, achieving sales targets. Skilled in problem-solving and time management, adept at training new associates and optimizing inventory processes. Consistently fostered positive customer relationships, driving repeat business and elevating service standards.
Overview
8
8
years of professional experience
Work History
Sales Associate
T-Mobile
05.2020 - 05.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained merchandise displays, ensuring compliance with visual standards.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business.
- Trained new associates on store procedures and customer service protocols.
- Monitored inventory levels, facilitating timely restocking of products as needed.
- Contributed to promotional campaigns, increasing brand awareness and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Team Member
QuickCheck
06.2017 - 04.2020
- Assisted team members in daily operational tasks to enhance workflow efficiency.
- Learned and applied safety protocols to maintain a secure work environment.
- Supported inventory management by organizing stock and ensuring product availability.
- Operated equipment and tools to complete assigned tasks effectively and safely.
- Collaborated with peers to address challenges and improve service delivery.
Education
High School Diploma -
North Bergen High School
North Bergen, NJSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
T-Mobile
05.2020 - 05.2025
Team Member
QuickCheck
06.2017 - 04.2020
High School Diploma -
North Bergen High School