Jean Hestres

- Assist customers throughout the buying process by understanding their needs and guiding them to the right option
- Communicate with clients in person, over the phone, and online to maintain consistent follow-up
- Handle objections, answer questions, and ensure a smooth customer experience
- Manage multiple customers and tasks at once in a fast-paced environment
- Maintain professionalism while working under pressure and meeting expectations

- Provided customer service in high-volume restaurants including Jaguar, Cinepolis, Oasis, and Lokal
- Served guests, took orders, delivered food and drinks, and ensured a positive dining experience
- Supported team operations by bussing tables, running food, and assisting servers and bartenders
- Handled hosting responsibilities including greeting guests, managing waitlists, and coordinating seating
- Maintained cleanliness and organization of dining areas throughout shifts
- Worked efficiently under pressure during busy hours while keeping strong communication with team members
- Promoted from food runner to server based on performance and reliability