Jean Olmo
Orlando,United States
Summary
Highly accomplished Director of Operations with years of experience leading and scaling business. Proven track record of driving growth, improving efficiency, and maximizing profits. Launched a training class that contributed to a 40% increase in overall company revenue within the first year of its release. Personable administrative professional dedicated to cultivating positive client, staff and management connections.
Overview
11
11
years of professional experience
Work History
Director of Operations
Empressed Beauty
Orlando, FL
05.2017 - Current
- Developed training programs for new employees as well as existing staff members.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Prepared detailed reports outlining operational results on a regular basis.
- Identified areas where process improvements could be made resulting in increased productivity.
Executive Administrative Assistant
Owens Realty Network
Orlando, FL
04.2015 - 05.2017
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Prepared monthly financial statements according to established deadlines.
- Collaborated with partners to complete tasks.
- Coordinated communications between departments to ensure timely completion of projects.
Insurance Verification Specialist
Acaria Health Specialty Pharmacy
Orlando, FL
03.2013 - 04.2015
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
Education
Licensed Esthetician - Skin Care
Florida College of Natural Health
Maitland, FLSome College (No Degree) - Psychology
Seminole State College of Florida
Sanford, FLSkills
- Business Development
- Strategic Planning
- Leadership
- Operational Efficiency
- Inventory Management
- Financial Analysis
Timeline
Director of Operations
Empressed Beauty
05.2017 - Current
Executive Administrative Assistant
Owens Realty Network
04.2015 - 05.2017
Insurance Verification Specialist
Acaria Health Specialty Pharmacy
03.2013 - 04.2015
Licensed Esthetician - Skin Care
Florida College of Natural Health
Some College (No Degree) - Psychology
Seminole State College of Florida