Jean Serrano
New York,NY
Summary
Proven general manager with a strong background in fast-casual, American-style dining. Known for building high-performing teams, mentoring future leaders, and driving guest satisfaction through a hands-on, service-driven approach. Offers extensive expertise in beer, wine, and craft cocktails, with a passion for hospitality and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Nowon
New York, USA
09.2023 - 07.2025
- Oversaw full operations at a high-volume Korean-American fusion restaurant and full cocktail bar.
- Holding a direct responsibility for P&L performance, including budgeting, labor cost control, and revenue forecasting.
- Managed inventory, vendor relations, and COGS to maximize profitability.
- Designed and launched a Soju-focused cocktail program, contributing to an increase in bar revenue.
- Hired, trained, and led a high-performing bar staff, improving staff retention and service standards.
General Manager
Treadwell Park
New York, USA
03.2017 - 08.2023
- Directed day-to-day operations of a high-traffic beer hall with a strong focus on guest experience and sales growth.
- Accountable for full P&L management, including monthly financial reporting, labor efficiency, and expense control.
- Developed systems to monitor inventory turnover and reduce waste, cutting beverage costs.
- Worked closely with ownership on strategic planning, budgeting, and margin improvement initiatives.
- Coordinated large-scale events and seasonal promotions to drive incremental revenue.
AGM
Merchant Cigar Bar
New York, USA
01.2015 - 08.2018
- Supported GM with operations oversight, staffing, and financial planning.
- Analyzed weekly P&L reports to identify trends and address variances in labor and beverage costs.
- Implemented inventory tracking and ordering systems that improved accuracy and reduced overstocking.
Beverage Manager
Junior's Cheesecake
New York, USA
04.2013 - 01.2015
- Directed all beverage operations in a high-volume, 300+ seat Times Square location.
- Played a key role in budgeting and controlling beverage COGS to align with broader restaurant P&L targets.
- Created staff training programs focused on upselling and reducing product waste, driving incremental sales.
Education
Associate's Degree - Law
Berkeley College
New York, NY07.2017
Skills
- P&L management
- Budgeting
- Inventory control
- Staff training
- Event coordination
- Customer relationship management
- Cost reduction strategies
- Problem solving
Certification
- Food Handler Certificate, Health Department NYC
- Cicerone Certificate, Course level 2 NYC/Germany
- G-93 Certificated, NYC fire department division
Languages
- English, Fluent
- Spanish, Fluent
- Portuguese, Intermediate
Timeline
General Manager
Nowon
09.2023 - 07.2025
General Manager
Treadwell Park
03.2017 - 08.2023
AGM
Merchant Cigar Bar
01.2015 - 08.2018
Beverage Manager
Junior's Cheesecake
04.2013 - 01.2015
Associate's Degree - Law
Berkeley College
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