Jean Straughn
Jacksboro
Summary
Dedicated clerk with extensive experience managing patient and court communications. Known for exceptional multitasking abilities, maintaining confidentiality, and improving office productivity through effective scheduling and document management.
Overview
22
22
years of professional experience
Work History
Clerk
PPGH
Mineral Wells, TX
10.2024 - Current
- Processed patient information accurately using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure timely responses.
- Assisted in insurance verification processes, improving claims processing speed and accuracy.
- Expedited referral processes for specialty consultations by properly completing necessary documentation and obtaining insurance authorizations.
- Facilitated communication between patients and healthcare providers through clear documentation of phone messages and appointment requests.
- Collaborated with team members to streamline workflows, resulting in improved overall office productivity.
- Managed incoming calls efficiently while maintaining a professional demeanor under pressure from high call volumes or challenging situations.
- Maintained strict confidentiality of sensitive information, adhering to HIPAA guidelines for all patient records.
- Provided administrative support to multiple physicians simultaneously while maintaining organization within busy clinic settings.
- Boosted patient satisfaction scores with prompt, courteous service during check-in and checkout processes.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Chief Clerk
Justice Of The Peace Court
Jacksboro, TX
09.2022 - 05.2024
- Managed court records and documentation, ensuring accuracy and compliance with legal standards.
- Coordinated scheduling for hearings and meetings, optimizing calendar efficiency for judge.
- Trained new clerical staff on procedural guidelines and software systems, fostering consistent performance.
- Managed case filings and maintained accurate records to ensure compliance with court procedures.
- Assisted in resolving complex issues related to case filings or docket management through research and consultation with appropriate parties.
- Processed court documents and filings, ensuring compliance with legal standards.
- Managed case schedules, coordinating with judge and attorneys for efficient hearings.
- Provided customer service to the public, addressing inquiries regarding legal processes.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Secretary
JISD
Jacksboro, TX
08.2004 - 08.2022
- Managed daily office operations to ensure efficient workflow and communication.
- Coordinated schedules, meetings, and events for administrative staff and school leadership.
- Developed and maintained filing systems to improve document retrieval and organization.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Arts - Bilingual Education
Midwestern State University
Wichita Falls, TXSkills
- Telephone etiquette
- Customer satisfaction
- Scheduling and calendar management
- Cash management
- Maintaining confidentiality
- Client communication
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Clerk
PPGH
10.2024 - Current
Chief Clerk
Justice Of The Peace Court
09.2022 - 05.2024
Secretary
JISD
08.2004 - 08.2022
Associate of Arts - Bilingual Education
Midwestern State University