Jean Waters

Scheduled patient appointments for Ascension St. Vincent's Coastal Cardiology using an electronic scheduling system.

• Coordinated communication between patients, families, and medical staff to organize treatment plans and address daily healthcare needs through scheduling, education, and insurance assistance.
• Coordinated referral requests and prior authorizations for cardiology visits and procedures.
• Verified patient demographics, insurance details, and eligibility before appointment creation.

• Greeted and checked in patients, scheduled appointments to optimize patient flow, and managed billing processes to ensure accurate transactions.
• Assisted cardiology office operations with patient scheduling and front desk support.
• Managed patient phone calls, messages, and appointment confirmations for Coastal Cardiology.
• Prepared medical charts, records, and referral documents for provider review.

• Welcomed patients at Coastal Cardiology, ensuring a friendly atmosphere. Managed front desk check-in procedures.
• Coordinated scheduling of cardiology appointments, optimizing patient flow. Coordinated provider calendars.
• Verified insurance coverage for patients and ensured eligibility for services.
• Trained and cultivated a professional receptionist and front desk area while managing phones, fax machines, and copiers to ensure smooth operations. Trained and developed new staff while attending to patient refill requests and overseeing medical records requests, effectively addressing patients' needs and concerns consistently and adhering to established policies and procedures