Professional Sabbatical
Open To Work
Jean Ann Baum
Notary Public & Notary Signing Agent (Self-Employed)
West Chester,PA
4
Certification
25
Years of experience
Senior Service Design and Project Manager with 20+ years of international experience directing complex IT service delivery, vendor relations, and cross-functional technology initiatives within the pharmaceutical and financial sectors. Expert in aligning global ITIL frameworks with corporate strategic goals to optimize performance and reduce operational risks.
Work History
Professional Sabbatical
9 Years 10 Months- Commissioned Notary Public in Pennsylvania (commission active Sept 2026 – Sept 2030) and Certified Notary Signing Agent.
- Led family care project full-time, coordinating complex medical care, scheduling, and estate administration for a terminally ill family member while managing household operations and childcare responsibilities.
- Maintained a professional edge through continuing education in project management, business analysis, artificial intelligence, and notary public.
- Pursuing updated project management and business analysis certifications to modernize service design expertise and align with current industry practices.
Service Design & Assurance Manager
18 Years 6 Months- Led and mentored a cross‑functional, international R&D team at a major pharmaceutical company, aligning global operations with corporate strategic objectives to deliver on‑time, high‑impact software delivery for over 100 projects.
- Negotiated agreements with business, vendors, and AstraZeneca internal IS support for application and system infrastructure service requirements, service level agreements, operational level agreements, and service instructions, ensuring alignment with operational needs.
- Led the design, testing, and training strategies for the global service support organization to meet ongoing systems requirements, highlighted by a multi-region Workday deployment standardizing operations for 50,000+ employees and 20 international help desks.
- Facilitated global cross-functional workshops to equip support teams with expertise for new system deployments, enhancing readiness and support capabilities.
- Managed cross-functional R&D Help Desk workflows, directing a team to deliver high-capacity support (150+ daily calls) while monitoring performance KPIs and mitigating quality and compliance risks.
- Demonstrated flexibility in managing diverse projects simultaneously while maintaining a high level of professionalism under pressure situations.
Early Professional History
9 Years 7 Months- Developed and delivered software training and support to US R&D customers, enhancing proficiency in standard computing environment and scientific applications, facilitating smoother onboarding.
- Managed operational activity of corporate Human Resources Automated Employment System (AES), supporting employment process for over 2,000 hires and 6,000 applicants annually; designed and maintained system programming enhancements. Authored AES User's Manual.
- Administered $1.5M+ in corporate relocation services and expense payments while managing vendor relations and auditing payouts to ensure strict compliance with relocation agreements.
Education
Bachelor of Science - Business Management
Associate of Science - Accounting
Skills
Service Design Methodologies
Project Management
Service Level Agreements
Vendor Management
Risk Management
Scaled Agile Framework SAFe
Microsoft Office
Jira
Confluence
Lucidchart
Certification
- Scaled Agile Framework (SAFe) Certification, AstraZeneca
- ITIL Foundation
- ServiceNow Service Management Incident and Problem Management
- Google AI Professional Certificate
- Notary Signing Agent
- Commissioned: Notary Public, Pennsylvania (effective 9/27/2026 to 9/27/2030)
Timeline
Professional Sabbatical
Notary Public & Notary Signing Agent (Self-Employed)
12.2016 - 10.2026Read More
Service Design & Assurance Manager
AstraZeneca Pharmaceuticals
05.1998 - 11.2016Read More
Early Professional History
Zeneca Pharmaceuticals, Stellimann Kaissey Limited, JP Morgan -Brandon Systems, Smithkline Beecham -Arms, Crestar Bank, Computer Sciences Corporation
09.1988 - 04.1998Read More
West Virginia Institute of Technology
Bachelor of Science from Business Management
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West Virginia Institute of Technology
Associate of Science from Accounting
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