Jeanann Smith
Mineral Wells,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.
Overview
14
14
years of professional experience
Work History
Relationship Banker II
Simmons Bank
11.2017 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Greeted customers and delivered information about new account processes.
Cashier
Maverick Travel Center
08.2010 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Trinity High School
Euless, TX05.1991
Skills
- Relationship building
- Customer Service-Oriented
- Cash Handling
- Teller Support
- Security understanding
- Banking operations knowledge
- Account updating
Timeline
Relationship Banker II
Simmons Bank
11.2017 - Current
Cashier
Maverick Travel Center
08.2010 - 11.2017
High School Diploma -
Trinity High School