As an experienced AR/Credit and Collections Analyst Manager with a proven track record of managing accounts receivable, credit analysis, and collections across various industries, I excel in utilizing software like NetSuite, SAP, WMS and Quick Books for efficient transactions. With a strong focus on processing refunds, credits, and leading collections efforts for a high volume of accounts daily, I have consistently implemented cost-saving accounts payable policies and generated detailed reports to drive strategic decision-making. Additionally, my background in overseeing global account portfolios and collaborating with cross-functional teams positions me as a valuable asset in ensuring prompt customer responses and securing timely payments.
Hi, I’m
Jean Claude Mukonkole
Snellville,USA
Summary
Overview
17
years of professional experience
Work History
LX Hauys America Inc
AR/Credit and Collections Analyst
03.2025 - 07.2025
Job overview
- - Manage Accounts Receivable, Credit analysis, and Accounts Payable processes
- - Utilize various software such as Microsoft Dynamic, SAP, and WMS for transactions
- - Process refunds and credits for B2B clients, handling around 120 accounts daily
- - Lead collections efforts on a daily basis and implement cost-saving accounts payable policies
- - Generate reports summarizing profits, expenses, and vendor spend for upper management
Mission Communications Inc
AR/Credit and Collections Analyst
10.2023 - 02.2025
Job overview
- - Manage Accounts Receivable, Credit analysis, and Accounts Payable processes
- - Utilize various software such as NetSuite, SAP, and Quick Books for transactions
- - Process refunds and credits for B2B clients, handling around 120 accounts daily
- - Lead collections efforts on a daily basis and implement cost-saving accounts payable policies
- - Generate reports summarizing profits, expenses, and vendor spend for upper management
RefrigiWear
AR/Credit and Collections Analyst
04.2023 - 10.2023
Job overview
- - Manage Accounts Receivable, Credit analysis, and Collections for RefrigiWear.
- - Utilize The Invoice Processing Platform (IPP) for invoicing goods using NetSuite, High Radius, Tungsten, and SAP Software.
- - Process approximately 130 Accounts daily, including refunds and credits for B2B clients.
- - Lead a team of 8 to ensure prompt customer responses and negotiate payment terms with clients.
- - Prepare reports, balance sheets, and communicate with customers to secure payments promptly.
Intuitive Surgical
AR/Credit and Collections Analyst
09.2022 - 04.2023
Job overview
- - Manage Accounts Receivable, Credit analysis, and collections
- - Utilize Invoice Processing Platform (IPP) for goods invoicing
- - Process refunds and credits for B2B clients
- - Oversee daily processing of 270 Accounts and collections on account portfolio
- - Coordinate with global teams in 46 countries across Europe, Asia, Middle East, and South Africa
Mizuno USA
AR/Manager
01.2019 - 06.2022
Job overview
- - Managed Accounts Receivable and Collections using ERP systems like JD Edwards and MC2
- - Processed 350+ B2B accounts daily, including refunds and credits
- - Negotiated with customers on overdue balances, collaborating with team for timely customer responses
- - Led an 11-member team to ensure prompt customer inquiry responses
Georgia Dept of Early Care and Learning
AR/Manager
01.2017 - 01.2019
Job overview
- - Managed Accounts Receivable and Collections using JD Edwards ERP system.
- - Processed CAPS scholarship applications to determine program eligibility.
- - Verified eligibility through documentation and contact with relevant entities.
- - Resolved customer concerns, provided education, and coordinated team responses.
- - Collaborated with program administration and family support sections for seamless service.
COSTAR GROUP
Project Accounts Receivables/Lead Manager
01.2015 - 12.2016
Job overview
- - Manage Accounts Receivable and Collection processes on a daily basis
- - Develop and maintain relationships with clients by conducting interviews, emails, and tracking contacts
- - Research and compile sales comparable reports by interviewing brokers, buyers, and sellers
- - Analyze trends, create market stories, and build relationships through in-depth client interviews
- - Utilize effective time management and innovative research to improve portfolio performance from 74% to 90% in under 3 months
TD BANK
Accounts Receivables/Account Manager
05.2013 - 01.2015
Job overview
- - Supervised Accounts Receivable and Collections procedures daily.
- - Managed loan and credit requests, determining approvals and preparing necessary documentation.
- - Oversaw borrower database maintenance for both Canadian and US customers.
- - Established and maintained lender portfolios, applying credit and loan standards effectively.
- - Reviewed lender portfolios to mitigate risks and conducted internal audits regularly.
State Farm Insurance
Office Manager
03.2012 - 05.2013
Job overview
- - Conducted heavy outbound calling to retrieve medical charts from various medical facilities.
- - Utilized call scripts to contact clients and verify specific measures during each call.
- - Oversaw quality assurance for a team of 30 members, ensuring compliance with company policies.
- - Scheduled field reviewers for on-site audits, averaging 50-85 calls daily.
- - Managed a team of 7 members to promptly address customer inquiries.
HISENSE USA CORPORATE
Call Center Supervisor
05.2008 - 01.2012
Job overview
- - Supervised daily operations of the white goods and TV department, handling customer inquiries and complaints from USA and International, including French customers.
- - Resolved more than 35 claims daily for the white goods department, coordinating with international companies such as Trans Global for service scheduling.
- - Collaborated with internal partners in accounting, field services, new business, operations, and consumer affairs divisions to ensure efficient problem resolution and superior customer service.
- - Managed relationships with key partners like Whirlpool and A&E to enhance customer experience and promote Hisense's various plans and benefits effectively.
Education
OGLETHORPE UNIVERSITY
Bachelor of Business Administration
11.2011
University Overview
UNIVERSITY OF COMMERCE
Diploma
07.2000
University Overview
Skills
- Accounts Receivable Management
- Credit Analysis
- Collections
- Financial Reporting
- Accounts Payable
- Software Utilization
- Refunds Processing
- Global Account Portfolio Management
Languages
French
Native or Bilingual
English
Full Professional
Timeline
AR/Credit and Collections Analyst
LX Hauys America Inc
03.2025 - 07.2025
AR/Credit and Collections Analyst
Mission Communications Inc
10.2023 - 02.2025
AR/Credit and Collections Analyst
RefrigiWear
04.2023 - 10.2023
AR/Credit and Collections Analyst
Intuitive Surgical
09.2022 - 04.2023
AR/Manager
Mizuno USA
01.2019 - 06.2022
AR/Manager
Georgia Dept of Early Care and Learning
01.2017 - 01.2019
Project Accounts Receivables/Lead Manager
COSTAR GROUP
01.2015 - 12.2016
Accounts Receivables/Account Manager
TD BANK
05.2013 - 01.2015
Office Manager
State Farm Insurance
03.2012 - 05.2013
Call Center Supervisor
HISENSE USA CORPORATE
05.2008 - 01.2012
UNIVERSITY OF COMMERCE
Diploma
OGLETHORPE UNIVERSITY
Bachelor of Business Administration
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