Jean E. Hobgood
Oxford
Summary
Dynamic Sales and Service Associate at USPS, adept at enhancing customer satisfaction through effective complaint handling and quality assurance. Leveraged patience and tolerance to resolve issues swiftly, contributing to improved customer retention and streamlined service processes. Recognized for matching optimal solutions to individual needs, driving overall service efficiency.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sales and Service Associate
USPS
01.1995 - 04.2025
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Receptionist
Jackson Enterprises
02.1988 - 04.1990
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medicaid Clerk, Adult Services Clerk
Vance Co. Dept. Social Services
05.1990 - 12.1995
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Vance Senior High School
Henderson, NC 1987
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
Certification
Certified passport clerk
Timeline
Sales and Service Associate
USPS
01.1995 - 04.2025
Medicaid Clerk, Adult Services Clerk
Vance Co. Dept. Social Services
05.1990 - 12.1995
Receptionist
Jackson Enterprises
02.1988 - 04.1990
Vance Senior High School
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