Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanelle Roos

San Leandro

Summary

Compassionate and resilient Behavioral Health Technician with experience at Tranquility Rehab, skilled in crisis intervention and patient assessment. Proven ability to enhance client safety and well-being through effective de-escalation strategies and thorough documentation. Adept at fostering teamwork and maintaining confidentiality in high-pressure environments.

Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.

Overview

7
7
years of professional experience

Work History

Behavioral Health Technician

Tranquility Rehab
07.2025 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Used [Software] to document patient information, progress notes, and treatment plans.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.

Office Assistant

Oliver/Simas Insurance
08.2018 - 07.2020
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Education

GED -

A.A. Stagg High School
Stockton CA

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Client transportation
  • Rounds management
  • Substance abuse experience
  • Medication administration
  • Substance abuse counseling
  • Patient assessment
  • Group facilitation

Timeline

Behavioral Health Technician

Tranquility Rehab
07.2025 - Current

Office Assistant

Oliver/Simas Insurance
08.2018 - 07.2020

GED -

A.A. Stagg High School
Jeanelle Roos