Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanetta Hairston

Garland

Summary

Dynamic professional with a proven track record at Union Bank of California, adept at client relationship management and operational efficiency. Successfully increased assets under management by $12M while fostering strong team collaboration. Skilled in appointment scheduling and conflict resolution, delivering exceptional customer service and mentorship to junior staff.

Organized Appointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction.

Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.

Overview

11
11
years of professional experience

Work History

Appointment Scheduler

AutoNation
Irving
01.2025 - Current
  • Scheduled appointments using scheduling software to optimize staff availability.
  • Coordinated patient communications to ensure timely follow-ups and reminders.
  • Assisted clients in understanding service options and appointment procedures.
  • Documented client interactions accurately for efficient record-keeping.
  • Assisted in scheduling, rescheduling, and canceling appointments for clients.
  • Answered incoming calls from potential new clients and existing patient inquiries.

ROC III.V

Spectrum
Irving
07.2017 - 12.2024
  • Lead ROC III.V at Spectrum, driving operational efficiency and customer satisfaction. Implement innovative solutions, resulting in measurable improvements in service quality.
  • Analyze complex data sets to identify trends and optimize ROC III.V processes at Spectrum. Develop strategic recommendations that enhance team performance and productivity.
  • Foster cross-functional partnerships as ROC III.V at Spectrum, facilitating seamless communication and knowledge sharing. Contribute to a cohesive work environment.
  • Ensure meticulous execution of ROC III.V responsibilities at Spectrum. Maintain high standards of accuracy and precision in all aspects of work, enhancing overall quality.

Priority Banking Specialist

Union Bank of California
Arlington
10.2015 - 06.2017
  • Managed high-net-worth client portfolios, increasing assets under management by $12M. Developed tailored financial strategies, enhancing client retention rates.
  • Fostered strong relationships with cross-functional teams to deliver comprehensive banking solutions. Conducted regular client reviews, ensuring satisfaction.
  • Provided expert guidance on complex financial products, empowering clients to make informed decisions. Mentored junior team members on best practices.

Asset Protection Manager

Family Dollar
Dallas
10.2014 - 10.2015
  • Led asset protection initiatives, implementing robust security measures and reducing shrinkage rates. Conducted thorough investigations and trained staff on loss prevention techniques.
  • Streamlined inventory management processes, resulting in improved accuracy and substantial cost savings. Collaborated with store management to optimize security protocols.
  • Fostered strong partnerships with local law enforcement, improving response times to security incidents. Mentored team members on best practices in asset protection.
  • Meticulously analyzed security reports, identifying trends and implementing targeted solutions. Ensured compliance with company policies and legal regulations.

Education

Bachelors degree of Business Administration -

Southern New Hampshire University
New Hampshire
10.2024

Associates in Criminal Justice -

ITT Technical Institute
Madison, MS
12.2011

Skills

  • Client relationship management
  • Team leadership and collaboration
  • Operational efficiency
  • Mentorship and guidance
  • Customer service excellence
  • Conflict resolution strategies
  • Appointment scheduling and confirmation
  • Confidentiality and privacy management
  • Email and telephone management
  • History documentation and record keeping
  • Guest relations and support

Timeline

Appointment Scheduler

AutoNation
01.2025 - Current

ROC III.V

Spectrum
07.2017 - 12.2024

Priority Banking Specialist

Union Bank of California
10.2015 - 06.2017

Asset Protection Manager

Family Dollar
10.2014 - 10.2015

Bachelors degree of Business Administration -

Southern New Hampshire University

Associates in Criminal Justice -

ITT Technical Institute

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